Communications Manager

About the Position

We are seeking a Communications Manager for Bright Data to support external reputation, improve crisis readiness, and maintain messaging systems in New York City.

Responsibilities

• Monitor reputation-sensitive topics, external mentions, and emerging risks.
• Maintain a live reputation risk tracker and weekly issue summary.
• Support crisis response through fact gathering, first-draft statements, issue logs, timelines, and monitoring.
• Develop and maintain internal messaging documents for key external narratives.
• Build processes that help employees use approved external messaging and route external assets for review.
• Maintain crisis templates, FAQs, and issue-specific playbooks.
• Support executive conversations with briefing materials, notes, follow-ups, and documentation.
• Draft outreach for relationship-building.
• Coordinate with teams and executives as needed.
• Support crisis training and reputation readiness initiatives.

What this person will own

• Reputation monitoring system.
• CRM for influencers/journalists.
• Updates to internal messaging document hub.
• External asset approval workflow.
• First drafts of crisis and reputation materials.
• Messaging version control.

What this person will support

• Crisis response.
• Executive communications.
• External brand communications narrative.

Requirements

• Strong writer.
• Highly organized.
• Calm under pressure.
• Comfortable with sensitive information.
• Able to work with executives without needing to be the lead voice.
• Good at translating strategy into documents and processes.
• Skilled at monitoring and pattern recognition.
• Able to draft quickly but accept edits.
• Strong judgment about what to escalate.
• Comfortable working with legal, executives, product, security, and marketing.
• Detail-oriented enough to manage trackers and version control.
• Strategic enough to understand why reputation issues matter.

We Offer

• Hybrid work location in New York City.
• Opportunity to work in a dynamic and growing company.

About the Company

Bright Data is a leading company in the data industry, committed to providing innovative solutions and maintaining a strong external reputation.