Complaint Investigations Technician

About the Position

Complaint Investigations Technician

Location: Alameda, CA 94502

Work Arrangement: 100% Onsite

Schedule: Monday–Friday | 1:30 PM–10:00 PM

Duration: 6-Month Contract | Possible Extension

Industry: Medical Device / Diabetes Care

We are seeking an entry-level Complaint Investigations Technician to join a medical device complaint investigations laboratory in Alameda, CA. The technician will investigate returned blood glucose meters, test strips, sensors, and related products to help identify and resolve customer complaints. This is an excellent opportunity for candidates with backgrounds in quality inspection, laboratory work, electronics troubleshooting, medical devices, biotech, or technical operations.

Responsibilities

• Unpacking boxes safely and sorting the returned products accordingly by product lines.
• Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
• Documenting complaint investigations in the Complaint Handling System.
• Using troubleshooting equipment like multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
• Performing routine maintenance on individual quality records and ensuring equipment used for testing is within validity.

Requirements

• Must Have:

  • Proficient computer skills to navigate Internet programs used, basic MS Office skills, and be able to read, write, and comprehend English.
  • Good documentation skills are a must.
  • Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
  • Ability to focus while performing repetitive and routine investigations is a must.

• Preferred Skills:

  • Experience in Medical Device / Biotech Industry with a Technical Background is preferred.
  • Knowledge of Electronic Troubleshooting is preferred.
  • Ability to work in a team setting is a plus.
  • Ability to follow written work instructions of SOP’s is required.

Minimum Requirements

• Minimum education required is a High School Diploma or equivalent (such as GED) with technical experience.
• Recent college graduates with a Bachelor’s degree are an ideal fit for this entry-level position.

Salary

Pay Range: $23 to $28 per hour

We Offer

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.

About the Company

[Company description if present]