Job Description, Responsibilities & Requirements
About the Position
Connectivity Specialist - Technical Support with English & French
Spain
Customer Connectivity – Customer Success
Full-time Contrato a Distancia
Hybrid
About the Role
At Lodgify, we are hiring a Connectivity Specialist to join our team!
We’re seeking a tech-savvy professional to become an expert in the Lodgify software. In this role, you will support customers through the setup and adoption of the product, ensuring they quickly realize value. Act as a trusted consultant, guide configuration, share best practices, and proactively address challenges while fostering long-term customer success and identifying opportunities for growth.
In addition, the Connectivity Specialist troubleshoots integration issues, investigates root causes, and resolves problems whenever possible, escalating or sharing feedback with relevant teams when required. They may also support the wider customer service team with general requests.
Responsibilities
- Provide expert guidance and advice to customers on OTA connection types and their features.
- Proactively troubleshoot and resolve technical issues related to platform integrations and connectivity.
- Take ownership of cases, guiding customers through the process to ensure resolution.
- Respond to requests via email, phone, chat, and screen-sharing sessions, ensuring timely and effective support.
- Deliver excellent customer service and maintain high levels of customer satisfaction.
- Build and maintain strong client relationships through clear, consultative communication.
- Collect, report, and escalate customer feedback to relevant teams, ensuring follow-up and continuous product improvement.
Requirements
- Excellent English and French, both written and spoken.
- Experience in customer-facing roles, ideally in a technical support or service environment.
- Strong logical thinking and problem-solving skills to identify and resolve issues effectively.
- Familiarity with troubleshooting processes and handling customer inquiries independently.
- Proven experience in assisting customers and conducting live product walkthroughs (calls, screen shares).
- Ability to learn quickly and adapt to new tools, processes, and product updates.
- Strong communication skills, both written and verbal, with a customer-first mindset.
- Solid organizational skills with the ability to manage multiple tasks in a fast-paced environment.
Nice to Have
- Background in the tourism or tech industry.
- Experience working with OTAs or Channel Managers.
- Exposure to a startup environment.
- Hands-on experience with Zendesk and Slack (or similar support and communication tools).
We Offer
🏠 Remote Flexibility: The freedom to work from home.
🌴 Time to Recharge: 25 working days of paid vacation and Jornada Intensiva in August.
🛡️ Alan Health Insurance: Premium health, dental, and mental health support via Alan. Pre-existing conditions are covered.
💸 Tax-Free Savings: Increase your take-home pay by using Flexible Remuneration for meal costs (up to €220/mo) and public transport (up to €136/mo).
🖥️ Home Office Gear: We provide a table, ergonomic chair, and monitor for your home setup.
🇪🇸 Language Learning: Free Spanish classes.
🤑 Referral Program: Cash rewards for bringing in new talent.
✈️ Annual Offsite: We bring the whole team together in Barcelona once a year for an unforgettable company offsite!
🎯 Dynamic Hub: A high-energy, inclusive environment designed for collaboration and connection with a team that represents over 60 countries.
About the Company
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.
Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.
You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives, and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
So, what are you waiting for? Apply now!
All applications and CVs must be submitted in English 😉
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.