Consultant

About the Position

NielsenIQ is seeking a Consultant to join our Career Site Team: Customer Success. This role is pivotal in driving business growth through a consultative approach, delivering actionable insights, and strengthening client relationships.

Responsibilities

• Develop strategic client growth plans by aligning business priorities, identifying opportunities, and driving execution against agreed objectives.
• Monitor client feedback and proactively coordinate cross-functional stakeholders to address client challenges, implement solutions, and continuously enhance the client experience and service delivery.
• Manage client relationships and collaborate with Analytics, Insights, and Customer Service teams to ensure high-quality delivery and actionable business recommendations.
• Lead client relationship management throughout issue escalation processes, partnering with internal stakeholders to ensure timely and effective resolution.
• Own the Net Promoter Score (NPS) process and results, ensuring service quality meets client expectations and that client escalations are addressed promptly.
• Partner with Commercial teams to ensure client requirements and service expectations are reflected in account plans and commercial discussions.
• Identify growth opportunities through day-to-day client engagement and collaborate with Commercial teams to support business development initiatives.
• Provide leadership and guidance across cross-functional teams supporting assigned client accounts to ensure an exceptional client experience.

Requirements

• University degree with a minimum of 8 years of relevant experience in client servicing, market research, consulting, consumer insights, marketing consultancy, or related fields.
• Strong understanding of client sales and marketing challenges and the ability to translate insights into actionable business recommendations.
• Demonstrated leadership experience managing strategic clients, projects, or cross-functional teams.
• Strong analytical and problem-solving skills combined with excellent interpersonal capabilities.
• Ability to work both independently and collaboratively in a team environment.
• Excellent verbal and written communication skills in English and Turkish.

We Offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About the Company

NielsenIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our Commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.