Consultant Customer Success Manager Tech & Durables (w/m/d)

About the Position

We are seeking a Consultant Customer Success Manager (w/m/d) for our Customer Success Team Tech & Durables in Vienna.

As a Consultant Customer Success Manager, you will be at the forefront of our customer interactions, supporting effective project management and the continuous development of our clients. Additionally, you will act as the voice of the customer within the NielsenIQ world.

Responsibilities

• Build strong customer relationships and contribute to high customer satisfaction. You will engage customers in alignment with contractual agreements and advise them on optimal service models and self-service approaches.
• Actively network relevant stakeholders at your clients to foster high client engagement.
• Possess a comprehensive understanding of our NielsenIQ product portfolio and technologies, and proactively position these with your clients.
• Bring in-depth expertise in business topics, markets, and NielsenIQ products, acting as a competent contact person for relevant industry segments.
• Understand your clients' challenges, identify questions, and develop suitable solutions together with relevant stakeholders.
• Know your clients' business requirements and strategic goals, and conduct workshops to create value and identify business potentials and areas of action.
• Create meaningful analyses and develop data-based answers to key client questions. From this, you will independently derive actionable recommendations.
• Develop compelling, fact-based storylines and present relevant insights using various NielsenIQ/GfK solutions, such as point-of-sale data, consumer intelligence, and Predict, to support clients in making informed business decisions.
• Work closely with internal teams (especially Account Management, Customer Success, and Business Units) to identify growth opportunities and plan targeted client activities.
• Take responsibility for budget achievement and work closely with account managers to identify and realize revenue potential, for example, through recommendations based on analyses.

Requirements

• Completed Bachelor's or Master's degree in Business Administration, Economics, or a comparable field
• Several years of experience in handling data and analyses, with the ability to interpret complex relationships and convey them to the appropriate audience
• Analytical mindset and interest in deriving relevant insights from data
• Open mindset, strong team spirit, and a high degree of commitment and sense of responsibility
• Excellent presentation and communication skills, along with a customer-oriented approach
• Fluent in German and English
• Strong interest in consumer electronics products and current market and industry trends

We Offer

• Competitive salary between €52,300 and €72,000 per year, based on relevant professional experience, qualifications, competencies, and internal compensation structures.
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.

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