Panel Support Specialist with Italian

About the Position

We are seeking a Panel Support Specialist with Italian to join our Global Service Center Media Measurement (GSC MM) team, located in Sofia, Bulgaria. This role offers a hybrid work model, combining remote work with on-site presence. As a Panel Support Specialist, you will provide technical and administrative support to Italian panelists, ensuring the smooth operation of our online media research panel.

Responsibilities

• Provide support (e-mail, telephone) for participants in an Italian online media research panel.
• Offer first-level support for technical problems.
• Serve as a communication interface between panelists and other internal support departments.
• Assist during the installation of mobile and desktop applications (mainly via e-mail, but if needed via phone).
• Act as a liaison between panel members and the organization, ensuring clear and timely communication.
• Collect, organize, and manage data or feedback from panel sessions.
• Address any technical issues arising from the feedback.
• Support panelist data maintenance in specific software tools.
• Contribute to the optimization of data quality and internal workflows.

Requirements

• At least one year of relevant work experience.
• Fluent Italian language skills, both spoken and written (C1/C2 level).
• Technical affinity and ability to convey technical information effectively.
• Ability to manage schedules, documents, and communications.
• Good knowledge in MS Office (Excel, Word, and PowerPoint).
• Good English language skills, both spoken and written.
• Experience in user support (e.g., telephone hotline) is considered an advantage.
• Experience with basic IT troubleshooting is considered an advantage.

We Offer

• Competitive salary: EUR 1600 - EUR 1900 per month.
• Food vouchers € 62.
• Additional Medical Insurance, including prophylactics, outpatient care, inpatient care, and expenses for medications and medical products.
• Life Insurance.
• Multisport card (self-funded by the employee).
• Hybrid work model: 3 days of the week you work from home (home office), 2 days from the office.
• Additional paid leave of 3 days in case of no overdue leave days from the previous year.
• Free access to LinkedIn Learning platform.
• Flexible working environment.
• Volunteer time off.
• Employee Assistance Program (EAP) – confidential counseling for emotional well-being.
• Office located close to the city center, easily accessible by public transportation.

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com.

Our Commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the NIQ Diversity and Inclusion page.

All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.