Coordinator, National Loaners

About the Position

Coordinator, National Loaners - $28.15/hr

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Responsibilities

As the Coordinator, National Loaners, you will be instrumental in ensuring the field has the loaner kits they need, when they need them. Your responsibilities will include:

• Allocate national loaner kits to surgical cases in WebOps based on case date, kit availability, and transit time
• Monitor open requests and case activity daily to resolve delays and shortages before they impact a case
• Manage the daily hotlist of kits needing same-day turnaround, coordinating with the Inbound and Outbound teams
• Maintain accurate kit, part, and location records in WebOps and SAP, including SAP transactions for kit moves, replenishment, and material changes
• Identify late loaners, send notifications to branches and service partners, and escalate unresolved kits per the team’s follow-up process
• Build relationships with branch operations, case coordinators, and sales reps as the primary point of contact for loaner requests, extensions, and reroutes
• Reinforce proper WebOps process adherence across the branch network and track repeat issues by branch
• Record daily performance metrics and support SAP-to-WebOps inventory reconciliations
• Track denial trends to identify kit shortages and support loaner pool sizing decisions
• Support new product launches, kit upgrades, and kits transitioning into National Loaners management, including allocation, rework, and system setup
• Support Inbound and Outbound teams during peak volume, including processing returns and shipping per carrier and dangerous-goods requirements
• Identify recurring process breakdowns and recommend improvements to leadership
• Serve as backup to the Team Lead, acting as the team's go-to resource for unique issues, leading Tier 1 and afternoon handoff huddles, and keeping the team aligned and clear on priorities when the Team Lead is out

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Requirements

Required

• High school diploma or equivalent
• 2+ years of experience in logistics, inventory control, customer service, or operations
• Working proficiency in Microsoft Office suite
• Proficiency in Excel (filters, lookups, pivot tables) and ability to learn new systems quickly
• Clear written communication, strong attention to detail, and persistence in following up on time-sensitive requests

Preferred

• Associate’s or Bachelor’s degree in supply chain, business, or related field
• Experience in medical device loaner, consignment, or field inventory operations
• Experience with SAP, WebOps, and/or Power BI
• Familiarity with batch/serial-controlled inventory

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We Offer

• Competitive hourly rate of $28.15
• Comprehensive health benefits including medical, dental, vision, and more
• Financial benefits such as Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, and Employee Stock Purchase Plan (ESPP)
• Short-term disability insurance and other benefits

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About the Company

Stryker offers innovative products and services in MedSurg, Neurotechnology, and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements, employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

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Location: Bloomington, MN, US

Employment Type: FULL_TIME

Job Category: Supply Chain

Travel: 0%

Relocation: No

Date Posted: 2026-10-28

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Why join Stryker?

Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits