CPS HCM Specialist

About the Position

We are looking for an experienced professional to join our dynamic team. Human Capital Management focuses on the employee lifecycle by directly overseeing processes related to managing employee data. The role of HCM Specialist is crucial in ensuring the effective utilization and optimization of Workday’s HCM platform to support HR operations and strategic initiatives within the organization. This role requires a blend of technical expertise, strong understanding of HR operations, excellent analytical skills, and the ability to collaborate effectively with stakeholders and cross-functional teams.

Responsibilities

• Responsible for end-to-end HCM processes, maintaining employee records and executing updates for employees and contingent workers with accuracy of data management
• Manage other administrative tasks as part of the daily operations
• Handle employee concerns and foster a strong and positive customer experience in an efficient and highly satisfactory manner
• Participate in testing activities, identify, and raise issues to ensure seamless deployment of system changes
• Document processes and procedures to facilitate knowledge sharing and ensure that knowledge base is up to date
• Update or create training materials depending on the needs and train new members
• Provide end-user support, T2 troubleshooting issues, and providing guidance on system functionality
• Ensure data integrity and accuracy of the data by performing validation checks
• Develop and maintain reports, dashboard and analytics to provide insights into metrics and trends
• Lead or participate in projects related to operations, implementation of ideas and process optimizations

Requirements

• Minimum 3 years of proven experience as HCM Specialist or similar role, with in-depth knowledge of the HR processes
• Strong analytical and problem-solving skills with a keen attention to details
• Excellent communication skills with the ability to collaborate effectively across different levels of organization
• Ability to identify problems and find appropriate solutions
• Can significantly contribute to process improvements
• Fast learner, self-starter with can-do attitude and positive mindset
• Experience with Workday is a plus

We Offer

• Opportunity to work in a dynamic and inclusive environment
• Be part of a global organization with a strong European base
• Professional growth and development opportunities

About the Company

ING is a global bank with a strong European base. More than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law.