Credit Controller SME

About the Position

Credit Controller SME

• Employment Type: Full-time
• Experience Level: Senior

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Responsibilities

• Debt Collection Management: Oversee the collection of debts and manage receivables for own portfolio, executing the implemented strategies to reduce days sales outstanding (DSO) and minimize overdue accounts. Ensure delivery of required service levels and KPIs, and manage day-to-day credit control operations to achieve set targets. Oversee credit risk assessments and manage customer credit limits in collaboration with Sales and Legal.
• Transformation & Continuous Improvement: Identify process gaps, automation opportunities, and efficiency improvements using Lean/Six Sigma practices. Collaborate with digital/automation teams to enhance workflow tools, ERP functionality, and reporting dashboards. Drive implementation of best practices across the I2C function.
• Stakeholder Engagement: Work closely with the Global Finance Director, senior management, and commercial colleagues to align the Invoice to Cash functions with overall financial strategies and resolve billing and collection disputes. Serve as key liaison between finance, sales, cash applications, customer service, and IT for I2C-related matters. Work closely with internal audit, compliance, and risk teams during audits or control assessments.
• Training & Enablement: Deliver process training, refreshers, and coaching to team members. Support new transitions, migrations, and knowledge transfer (KT) activities. Maintain a knowledge repository and ensure effective onboarding for new hires.
• Deliverables: Must communicate & follow up effectively with Client Service / Revenue Controllers regarding commercial dispute resolutions and additional actions to accelerate the collection process.
• Strategic Projects: Provide strategic support for finance and collections-related projects by offering subject matter expertise and leadership to ensure successful execution and measurable outcomes. Focus on enhancing portfolio management, contributing to process standardization, and driving continuous improvement initiatives-all while maintaining a high standard of operational excellence.
• Operational Excellence: Reporting to be completed for the region and ensuring the GL’s are reconciled. Providing the AR & DSO analysis to the team lead and manager for the region.

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Requirements

• Education: Bachelor’s degree in Finance, Accounting, or related field. Professional certification such as IFRS, US-GAAP, CPA or CFA is a plus.
• Experience: Minimum 7 years of Cash Collections experience, particularly in credit and collections.
• Technical Skills: Proficiency in financial software and ERP systems, particularly those related to invoicing and cash collection.
• Analytical Skills: Strong analytical abilities to assess credit risks and financial data, enabling strategic decision-making and operational adjustments.
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills, capable of managing internal and external stakeholder relationships effectively.

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We Offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

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About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.

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