CRM Functional Consultant

About the Position

CRM Functional Consultant

We are looking for a CRM Functional Consultant to join our team in Bogotá, Colombia. Your primary responsibility will be to serve as a functional consultant for business operations (Academy, Support, Marketing, Operations, and Sales) for 3Shape North America. A successful candidate will demonstrate a strong technical and analytical background, excellent problem-solving skills, experience with CRM configuration, and the ability to communicate effectively across various teams.

Responsibilities

• Serve as a functional consultant for business operations (Academy, Support, Marketing, Operations, and Sales) for 3Shape North America.
• Establish effective collaboration with system owners and development teams in 3Shape Headquarters in Denmark, Poland, and Ukraine.
• Improve system adoption and utilization support across functions.
• Create, manage, and optimize CRM platform usage.
• Improve and generate interdepartmental workflows.
• Develop and maintain solid documentation.

Requirements

Professional

• Proven work experience as a CRM Functional Consultant or similar roles for at least 2 years.
• 2+ years of CRM Microsoft Dynamics 365 administration experience.
• Proven ability to administer and configure CRM systems.
• Familiarity with automating business processes, report and dashboard creation, and data analysis.
• Experience working directly with commercial, financial, operational, and data teams.
• Strong understanding of CRM solutions and automation best practices and strategies.
• Strong analytical skills and experience with data analysis and reporting.

Personal

• Structured and proactive.
• Self-motivated.
• Curious/technical interest.
• Strong communication skills.
• Decision-making and problem-solving mindset.
• Advanced level of English (B2+/C1).
• Customer centricity mindset.
• Analysis capacity.

We Offer

• Opportunity to work in a global market-leading company.
• Be part of a diverse and innovative team.
• Competitive benefits package.
• Professional development opportunities.

About the Company

3Shape

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues, we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, and Macedonia, and a production site in Poland. We are a global company with presence in Europe, Asia, and the Americas.

Founded in 2000, 3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively, and with superior care. We are a global market-leading provider of dental and audio technology for laboratories and clinics.

Our growing talent pool of over 2,000 employees spans 50+ nationalities and is energized by knowing that together, we contribute to a better world.