Tech Stack
Job Description, Responsibilities & Requirements
About the Position
CRM Implementation Specialist (Business Analyst)
About the Company
ItUa is a product-focused B2B company. We create and develop CRM/ERP solutions and automation for businesses. Our focus is not just on "installing software," but on translating business into manageable processes and measurable results.
Work Format
To be discussed
Who We Are Looking For
We need a CRM Integrator who can:
- Understand the client's processes,
- Translate them into clear requirements,
- Configure CRM and integrations,
- Complete the implementation up to launch and train the client's team to work in the system.
This is an "analyst + integrator" role: from gathering requirements to a working CRM in production.
Your Mission
Ensure CRM and integration implementation without chaos: quality-collected requirements, correct implementation, controlled launch, transparent handover to support.
Responsibilities
1) Business Analysis
- Conduct client interviews to clarify goals and limitations.
- Describe AS-IS / TO-BE processes.
- Form and agree on the scope of work.
- Document requirements (Specification / User Stories).
2) CRM Configuration
- Configure CRM structure: entities, fields, funnels, statuses, access rights.
- Build automations and business processes.
- Perform data import/migration and verify correctness.
3) Integrations
- Connect integrations with other systems (website, telephony, messengers, accounting/ERP, other services) via no-code/low-code and/or API.
- Design data exchange logic, describe integration requirements.
- Assign tasks to developers (when custom development is needed), accept the result, and test.
4) Launch and Training
- Prepare the system for launch: testing, checklists, acceptance.
- Conduct user training and prepare brief instructions.
- Provide support after launch within agreed changes.
5) Pre-sale (if necessary)
- Join initial calls.
- Assess the scope of work, risks, limitations, and provide a technical framework for the solution.
Must-Have
- 2+ years of experience in CRM/automation implementation (integrator / BA / implementation consultant / solution specialist).
- Ability to gather requirements and model processes (AS-IS/TO-BE).
- Confident CRM configuration: funnels, rights, fields, automations, migrations.
- Understanding of quality: testing, acceptance, compliance control.
- Strong communication: explaining complex things in simple words, maintaining boundaries, and scope.
Nice to Have
- Experience with popular CRMs (Creatio, HubSpot, Zoho, Pipedrive, or others).
- Practice with integrations via Make / Zapier / n8n, webhooks, REST API.
- Experience with integrations with telephony/call tracking, chatbots, e-mail/SMS services, accounting/ERP.
- Basic SQL or good understanding of data structure.
- Experience as a PM in stages (planning, deadlines, interaction with development).
Our Understanding of "Quality Done"
A stage is considered complete when:
- The implementation meets the agreed requirements,
- The stage is accepted by the client without critical remarks,
- There are no critical escalations due to errors in requirements/settings,
- Further "changed our minds/want differently" go through a new scope, not as endless revisions.
KPIs
- Implementation stages are completed on time, without critical escalations.
- Minimum rework after delivery.
- Tasks are closed systematically and transparently.
- The client understands how to work in CRM and actually uses the system after launch.
Terms and Conditions: Fixed salary + bonus for results.
How to Apply
Contact: Margarita +38 096 163 56 43 Send your CV or LinkedIn link to a convenient communication channel
Apply