CRM Intern (Comms Automation & Insights)

About the Position

CRM Intern (Comms Automation & Insights)

Glovo, part of the Delivery Hero Group, is seeking a CRM Intern to join our Growth & CRM team within Courier/Rider Operations. This hands-on role involves supporting lifecycle campaigns for riders across 22 countries and enhancing CRM operations through AI and automation.

Responsibilities

CRM Campaign Execution

• Strategy & Ideation: Help design lifecycle campaigns and communication flows targeting rider acquisition, onboarding, reactivation, and long-term engagement.
• Day-to-Day Execution: Support the operational side of each campaign end-to-end: briefing, audience setup, QA, scheduling, localization, launch, and post-launch reporting.
• Performance Tracking: Assess CRM performance metrics (activation, conversion, retention), support A/B testing, and turn data into actionable recommendations.
• Collaboration: Work with local teams across 22 countries to adapt campaigns to regional needs and communication preferences.

Automation & AI-Powered Innovation

• Task Automation: Identify repetitive CRM tasks and build workflows to automate them.
• AI and Automation Tools: Build and iterate on prompt-based tools and lightweight automations to speed up campaign production and analysis.
• AI Support: Use AI to support segmentation logic, A/B test analysis, and the interpretation of campaign results.
• Documentation: Build an internal playbook of automation use cases and prompting best practices.
• Stay Updated: Keep abreast of the evolving AI and automation landscape and share useful developments with the team.

Requirements

• Work Commitment: Ability to work 40 hours per week for at least 6 months.
• Educational Background: Currently pursuing or recently completed a bachelor's degree in Marketing, Business, or a related field, with a strong interest in growth, lifecycle marketing, or CRM.
• Technical Comfort: Experience building at least one real automation (workflow, Google Apps Script, basic SQL query, Python notebook, or AI-powered workflow). Basic understanding of SQL/Python and familiarity with AI and automation beyond using tools like ChatGPT.
• AI Curiosity: Practical mindset with a focus on experimenting with tools and identifying real AI value.
• Execution Mindset: Proactive, hands-on, and motivated by getting things done, even under tight deadlines or shifting scopes.
• Communication: Excellent verbal and written communication skills in English.

Nice to Have

• Familiarity with CRM platforms.
• Advanced command of SQL or Python.
• Experience running A/B tests.
• Basic Figma skills for mocking up campaign assets.

We Offer

• Opportunity to work in a dynamic and innovative environment.
• Exposure to global operations and diverse teams.
• Hands-on experience in AI and automation within CRM.
• Potential for professional growth and development.

About the Company

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.