About the Position

Customer Advisor Danish or Norwegian, Warsaw Poland

Responsibilities

Perform inbound calls, chats in Danish
Advise partners on flights, products, prices, fares, rules, and online services contributing to the success of our client.
Change the reservation both in time and destination, change of personal data
Handle special service requests (wheelchairs, special assistance, animals)
Deal with cancellation and refund of tickets
Help in purchasing airline tickets and handling different payment methods.
Support customers with travel difficulties.

Danish: C1 (both spoken and written)
English: B2
Excellent technical skills (MS Office, Browsers, general computer skills)
Positive energy, enjoy communicating with customers and colleagues
Previous experience in Customer service, digital service platforms, and CRM tools is an advantage

Work for the largest, well-known Nordic 5-star airline – SAS
Fully paid 2-month training program, combining “learning by doing” with the support of a dedicated training buddy.
Training in English (Mon-Fri: 8:00-16:30), after 3 months you will be upskilled and divided into different departments
Salary: 9550 PLN gross
Employment contract for full time (1st contract – 3 months, after probation period, we extend the contract to fixed-term according to business needs and Employee’s performance)
Shift work: 5 days a week, Monday – Friday 07:00 – 19:00, Saturday – Sunday 09:00 – 18:00 twice a month working Saturdays & Sundays.
Private medical care (Luxmed)
Group insurance program, sports, and leisure program
Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
Training and development programs.
A very dynamic and international work environment with plenty of career opportunities.
Social activities, events, and celebrations.
Multinational environment.

Join our team as a Customer Advisor Danish or Norwegian in Warsaw, Poland. Provide exceptional service and support to our clients.