Customer Advisor Danish or Norwegian, Warsaw Poland

About the Position

We are looking for a Customer Advisor Danish or Norwegian to join our team in Warsaw, Poland. If you have a passion for customer service and are fluent in Danish or Norwegian, this could be the perfect opportunity for you.

Responsibilities

• Perform inbound calls and chats in Danish
• Advise partners on flights, products, prices, fares, rules, and online services
• Change reservations in terms of time and destination, and update personal data
• Handle special service requests (wheelchairs, special assistance, animals)
• Deal with ticket cancellations and refunds
• Assist customers in purchasing airline tickets and managing different payment methods
• Support customers with travel difficulties

Requirements

• Danish: C1 (both spoken and written)
• English: B2
• Excellent technical skills (MS Office, Browsers, general computer skills)
• Positive energy and a passion for communicating with customers and colleagues
• Previous experience in customer service, digital service platforms, and CRM tools is an advantage

We Offer

• Work for the largest, well-known Nordic 5-star airline – SAS
• Fully paid 2-month training program, combining “learning by doing” with the support of a dedicated training buddy
• Training in English (Mon-Fri: 8:00-16:30), after 3 months you will be upskilled and divided into different departments
• Salary: 9550 PLN gross
• Employment contract for full time (1st contract – 3 months, after probation period, we extend the contract to fixed-term according to business needs and Employee’s performance)
• Shift work: 5 days a week, Monday – Friday 07:00 – 19:00, Saturday – Sunday 09:00 – 18:00 twice a month working Saturdays & Sundays
• Private medical care (Luxmed)
• Group insurance program, sports, and leisure program
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential
• Training and development programs
• A very dynamic and international work environment with plenty of career opportunities
• Social activities, events, and celebrations
• Multinational environment

About the Company

CROSS BORDER TALENTS is a specialist recruitment consultancy with a network of recruitment partners across the globe. We provide permanent and talent-leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.

Address:

Cais da Rocha Conde D’Óbidos Edifício LACS 13

1350-352 Lisbon, Portugal

Contact:

Email: [email protected]

For queries or problems, please contact [email protected]