Customer AI Product Owner

About the Position

Customer AI Product Owner

Enterprise AI Value Strategy Team Lead/Consultant

Job Type: Full-time

Location: Melbourne, Australia | Sydney, Australia

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Responsibilities

As a Customer AI Product Owner, you will:

• Establish the strategic direction for AI-driven customer solutions aligned with client objectives and evolving market trends.
• Translate business needs into AI product requirements and prioritize features and shape the roadmap to ensure timely and quality delivery.
• Coordinate cross-functional teams and act as the central point between business units, technology teams, and external partners to ensure seamless execution.
• Document and communicate product vision, progress, and outcomes to senior leadership and clients.
• Integrate ethical AI principles and compliance standards into product design and deployment.
• Monitor performance and drive Continuous Improvement with KPI performance tracking, data-driven insights, and features iterations on evolving customer needs.
• Drive consulting excellence and strategic programme leadership, own client relationships, serve as a strategic partner, ensuring client needs are met.

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Requirements

• B.Sc./B.Eng./M.Sc./M.Eng./PhD degree(s) in Business, Marketing, Commerce, Data Science, or related field.
• Proven experience as a Product Owner, defining the product strategy, roadmap, and leading a cross-expertise team to deliver AI products or data products.
• Experience with ML, AI, Generative AI, or data-driven products and strong understanding of different AI systems, cloud integration, and microservices architecture.
• Expertise in aligning cross-functional teams and managing products, leveraging Data & AI capabilities, exceptional stakeholder management, and communication skills.
• Advanced proficiency in product management methodologies (e.g., Agile, Scrum, Kanban) and tools (e.g., Jira, Asana).
• Strong knowledge of cloud AI platforms (e.g., AWS SageMaker and Bedrock, Azure AI, Google Vertex AI, Databricks, Snowflake, Salesforce Einstein...).

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Nice to Have

• Practical exposure to deploying AI products – specifically Generative AI or Agentic AI approaches, understanding of CI/CD, monitoring, and lifecycle management.
• Knowledge of recommendation engines, predictive analytics, virtual assistants, sentiment analysis, or other Customer-related AI products.
• Experience of driving value, organizational change, and adoption of AI across client organizations.
• Proven history of working on customer-centric projects in a top-tier consulting firm or internal marketing strategy team.
• Track record of shaping winning proposals and influencing C-suite decisions.

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We Offer

• Great professional development opportunities to build your professional career based on your own aspirations, having support from your own mentor.
• Varied work as you will be working on projects across various industries such as telco, banking, insurance, the public sector, and more.
• Extensive education programs and development opportunities to develop your business acumen, technical, and professional skills.
• Volunteering opportunities locally and around the world.
• A diverse, inclusive, and socially active workforce.
• Progressive employee benefits to reflect our inclusive and respectful culture.

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About the Company

Accenture Overview

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology, and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets, and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual, and Integrity.

Data & AI Team Overview

Our Data & AI team within Accenture Song focuses on helping clients drive performance optimization through deep customer insights and implementation of the latest Data & AI capabilities across the Marketing and Service value chain. The team collaborates with clients to accelerate the experimentation lifecycle, deepen understanding of key customer value drivers, improve business outcomes, and drive innovation across industries.

By joining Accenture Song’s Data & AI team, you will be part of a global, dynamic, and innovative environment where you can make a meaningful impact on the customer of the future.

Equal Employment Opportunity Statement for Australia and New Zealand

At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organization where you can strive for more, achieve great things, and maintain the balance and wellbeing you need.

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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.