Customer Care Officer

About the Position

Customer Care Officer

Rue du laid burniat, 5, 1348 Ottignies-Louvain-la-Neuve, Belgium

The Customer Care Manager is a key role partnering with our customers and connecting their adoption, expansion, and renewal phases. This role is supported by several teams, including the Sales, Support, and Services team.

About the Job

As a Customer Care Officer, you will be the first point of contact for self-subscribers, customers who independently subscribed to Odoo, managing a high volume of requests with strong priority-setting skills while using Odoo to handle your administrative tasks efficiently.

You’ll work closely with the Account Managers for customers needing a more sales-focused follow-up. In this role, you’ll join a smart, supportive team that values openness and autonomy. You will deepen your understanding of various business industries and take on real responsibilities in a fast-evolving company. This position offers meaningful challenges, daily impact, and strong opportunities for learning and growth.

Responsibilities

• Managing a portfolio of +/- 1000 mass-market customers, developing the right balance between automation (low touch) and manual actions (high touch) depending on the context
• Facilitating the successful onboarding of new customers
• Reactive approach: Being the first point of contact to assist and guide your Odoo customers so that they can benefit from the best possible experience throughout their project
• Supporting our Sales Team by identifying opportunities of development

Requirements

• Bachelor Degree
• A good business knowledge
• Perfect written and spoken English + French/Dutch
• Highly organised and autonomous
• Time, stress, and priority management
• Valid work permit for Belgium
• Between 0 to 5 years of experience

What's Great in the Job

Get ready for some serious responsibilities and the freedom to shine in a rapidly evolving company. You'll be part of an awesome team in a friendly and open work culture.

Expect diversity in your projects, giving you a chance to dive into various business industries and broaden your horizons. And here's the cherry on top: you'll get two weeks of intensive functional training, culminating in a shiny certification.

What We Offer

Full-time CDI

A 38 hours/week contract including 2 days of home-working per week and flexible hours.

Peaceful Work Environment

Located in Louvain-la-Neuve. Open space, cosy offices, and a lunch room.

Flexible Salary Package

Car, fuel card, up to 35 days off per year, meal vouchers, eco-cheques, hospital insurance, representation fees to cover all your expenses, and much more!

Training

12 days/year, including 6 of your choice, for personal development.

Exchange Program

After 2 years of experience, apply to a similar position in a subsidiary of Odoo.

Chef Cooking Delicious Lunch

Lunch meals every day at the office, as well as free coffee and fruits from local producers. Because well-fed developers are happy developers.

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