Customer Due Diligence - Business Analyst (PEGA)

About the Position

Customer Due Diligence - Business Analyst (PEGA)

Join ING as a Customer Due Diligence - Business Analyst (PEGA) in Taguig, Philippines, focusing on customer journey design and risk management.

Responsibilities

• 3rd Line of Defense Risk Management: Assist with the independent assessment of the effectiveness of internal controls regarding the risks to the organization's business processes and assets, overseeing activities of both the first and second line of defense regarding simple and standardized business processes. (Level 7)
• Audit Compliance: Carry out specified audit activities and draft reports of findings, including recommended corrective actions, for review by lead auditor. (Level 6)
• Data Collection and Analysis: Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats. (Level 4)
• Data Management: Help others get the most out of data management systems by providing support and advice. (Level 5)
• Document Preparation: Edit document in line with organizational style guidelines and prepare information for publication. (Level 6)
• Insights and Reporting: Extract and combine data to generate standard reports. (Level 4)
• Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. (Level 5)
• Recommendations: Advise managers how to apply a wide variety of existing procedures and precedents. (Level 5)

Requirements

Core Skills

• Data Collection and Analysis
• Data Management
• Document Preparation
• Insights and Reporting
• Personal Capability Building
• Recommendations

Secondary Skills

• Action Planning
• Auditing
• Compliance Management
• Computer Skills
• Cyber Security
• Data Control
• Data Preparation and Exploration
• Managing Change
• Planning and Organizing
• Policy and procedures
• Policy and Regulation
• Reporting
• Review and Reporting
• Risk Management
• Verbal Communication

Behavioral Competencies

• Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends. (Level 2)
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, pays attention to others' insights, advice, or instruction, grasping the main elements. Promptly shares relevant information with the right amount of detail. (Level 1)
• Courage: Steps up to address difficult issues, saying what needs to be said. For example, readily shares own ideas and opinions on controversial topics; is comfortable with open debate and constructive criticism. Demonstrates clear conviction in adversity; persists courageously in difficult circumstances. (Level 4)
• Ensures Accountability: Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others. (Level 3)
• Financial Acumen: Interprets and applies key financial indicators to make better business decisions. For example, determines and estimates the main direct and indirect costs; makes generally appropriate decisions regarding expenditures. Studies financial and quantitative information; uses data to improve performance. (Level 3)
• Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, is consistently honest and straightforward; shares uncomfortable information in a clear and helpful manner. Maintains high ethical standards and professional codes of conduct. (Level 2)
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations. (Level 3)
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, motivates people to produce highest-quality outcomes and pursue continuous improvement. Sees that problems are well examined and improvements are integrated into all relevant work processes. (Level 2)
• Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. For example, has a firm grasp on organizational culture and politics; connects with key stakeholders and knows when to bring something to their attention. (Level 3)
• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work. (Level 3)

We Offer

• Competitive salary
• Opportunity to work in a dynamic and inclusive environment
• Professional development opportunities
• Global career opportunities

About the Company

ING is a global bank with a strong European base. More than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Working at ING means working with great people: friendly, collaborative, and fun! We empower the people around us and our customers to stay a step ahead. A job at ING comes with autonomy and the expectation to drive progress, deliver a superior customer experience, and create a more sustainable future for people and planet.

Apply now to join our team and contribute to our mission of empowering people to stay a step ahead in life and in business.