Job Description, Responsibilities & Requirements
About the Position
Batmaid is revolutionizing the cleaning industry by providing a leading platform to book trusted, insured, and declared professionals for home needs. As leaders in Switzerland and Luxembourg, we aim to expand across Europe and the US, becoming global leaders in the "well-being at home" experience through Batmaid, Batmaid Dry, and Batmaid Club.
We are looking for a Customer Experience Associate to join our team at our Headquarters in Lausanne, Switzerland. You will be part of the Customer Experience team, reporting directly to the Head of Department, and will be responsible for ensuring the excellence of our daily operations. Your role is crucial for our business success, as client and agent retention and satisfaction are paramount for our platform.
Responsibilities
- Constantly coach our Batmaids with care and cleverness
- Offer customized solutions to our clients
- Ensure a strong motivated mindset within your team
- Negotiate with agents and clients to fix last-minute issues
- Ensure 100% service satisfaction
- Support the team to help them solve complex cases
- Participate in projects on operational continuous improvement and process development in collaboration with other departments
- Become a pro in execution/time management/team playing and much more!
- Organize your team day-to-day tasks and goals
- Provide regular feedback to your colleagues
Requirements
- Ambitious, committed, and focused on self-improvement
- Exceptional interpersonal skills
- Excellent communication and telephone etiquette skills
- Strong exposure to client relationships
- Mandatory: English and French
- Plus: German or Italian
We Offer
- Responsibilities from day 1 and coaching from your devoted manager
- Place to learn, grow, and surpass yourself
- Unique skills to be developed
- Young, diverse, and dynamic team
If you have made it this far and believe you have what it takes… you may be the right person for us.
Apply today!
About the Company
Batmaid is about changing the cleaning industry and fighting the black market on as many fronts as possible. It is about providing the leading platform to book trusted, insured, and declared professionals for our customers' home needs.
Today, we are leaders in Switzerland and Luxembourg and, in 2021, we raised CHF25 million in a B series funding. This investment supported us in our expansion across Europe, making our services available in eight different countries. We now aim to conquer the rest of Europe and the US in the next three years, becoming global leaders in providing the ultimate "well-being at home" experience through Batmaid, Batmaid Dry, and Batmaid Club.