Customer Experience Associate
Nice to have's
Job description
About the Position
Customer Experience Associate
Lausanne, Vaud
Batmaid is revolutionizing the cleaning industry by providing a leading platform to book trusted, insured, and declared professionals for home needs. We are leaders in Switzerland and Luxembourg and have raised CHF25 million in a B series funding to expand across Europe. We aim to become global leaders in providing the ultimate "well-being at home" experience through Batmaid, Batmaid Dry, and Batmaid Club.
We are looking for a Customer Experience Associate to join our Headquarters in Lausanne, Switzerland. You will be part of the Customer Experience team, reporting directly to the Head of Department, and will be responsible for ensuring the excellence of our daily operations. Your role is crucial because it makes our entire business work. We strive to offer the best customer experience, and your mission is to pursue our innovative, intuitive, and above all customer-oriented vision to provide our clients a unique 5* experience.
Responsibilities
- Constantly coach our Batmaids with care and cleverness
- Offer customized solutions to our clients
- Ensure a strong motivated mindset within your team
- Negotiate with agents and clients to fix last-minute issues
- Ensure 100% service satisfaction
- Support the team to help them solve complex cases
- Participate in projects on operational continuous improvement and process development in collaboration with other departments
- Become a pro in execution/time management/team playing and much more!
- Organize your team day-to-day tasks and goals
- Provide regular feedback to your colleagues
Requirements
- Ambitious, committed, and focused on self-improvement
- Exceptional interpersonal skills
- Excellent communication and telephone etiquette skills
- Strong exposure to client relationships
- English and French are mandatory. German or Italian are strong plus.
We Offer
- Responsibilities from day 1 and coaching from your devoted manager
- Place to learn, grow, and surpass yourself
- Unique skills to be developed
- Young, diverse, and dynamic team
If you have made it this far and believe you have what it takes… you may be the right person for us.
Apply today!
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Batmaid.comis the UBER for home cleanings. Our internet platform helps people find their maid at an affordable price.After 3 years of operation, we’re leader in the Swiss and Luxembourg markets, with more than 20’000 clients and 1’200 maids in the entire Switzerland and Luxembourg.Our Tech team in Warsaw is composed of 10 experienced engineers with strong backgrounds and combined decades of experience in writing high quality code.