Customer Experience Associate - Success
Primary stack
Nice to have's
Job description
About the Position
We are seeking a Customer Experience Associate - Success to join our team in Lausanne, Vaud, Switzerland, supporting our Customer Success department in B2C sales tasks.
Responsibilities
- Working closely with the Manager or assigned staff member, and completing all allocated sales tasks.
- Conduct phone calls/emails, with one goal: upsell.
- Reviewing sales performance against sales targets.
- Identifying potential weaknesses and offering improvement suggestions.
- Attending and participating in meetings, workshops, events, and brainstorming sessions.
- Create a real connection with our customers.
- Work with your team to respect deadlines, objectives, and unblocked special achievements.
Requirements
- High school diploma or similar
- Fluent English is mandatory.
- German is also mandatory (native or at least C1), Italian or French is a plus
- Degree in Marketing, Business, Service or similar may be required
- You are born to sell, and if not you would like to
- Superb interpersonal and soft skills
- Strong self-motivation
- Ability to work in a team, and to motivate your teammates
- Ability and will to surpass yourself
We Offer
- Opportunity to work in a dynamic and innovative environment
- Be part of a leading company in the cleaning industry
- Professional growth and development opportunities
About the Company
Working at Batmaid is about changing the cleaning industry and fighting the black market on as many fronts as possible. It is about providing the leading marketplace to hire trusted, insured, and declared professionals for our customers' cleaning services and needs.
Today we are leaders in Switzerland and Luxembourg, and have launched Batmaid for Business to bring our quality cleaning services to professional establishments. As we believe, no matter the size of the company, cleanliness is key to contributing to a productive workspace.
If you have made it this far and believe you have what it takes...you may be the right person for us. Apply today!
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Batmaid.comis the UBER for home cleanings. Our internet platform helps people find their maid at an affordable price.After 3 years of operation, we’re leader in the Swiss and Luxembourg markets, with more than 20’000 clients and 1’200 maids in the entire Switzerland and Luxembourg.Our Tech team in Warsaw is composed of 10 experienced engineers with strong backgrounds and combined decades of experience in writing high quality code.