Customer Experience Customer Success Specialist

About the Position

Customer Experience Customer Success Specialist

Cisco Customer Experience (CX) is a comprehensive service organization focused on accelerating customer success by guiding them through the entire technology lifecycle. Cisco CX provides expert consulting, technical guidance, and support to help customers deploy, adopt, optimize, and renew Cisco solutions effectively. The CX team acts as trusted advisors, aligning technology strategies with business outcomes to reduce risks, enhance security, optimize productivity, and accelerate return on investment.

Responsibilities

• Ensure the adoption of software and value realization that lead to successful renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments to tailor adoption strategies.
• Proactively develop and orchestrate technical adoption planning (TAP) execution, creating and driving TAPs that align with customer goals to maximize technology investments and promote the full utilization of Cisco technologies.
• Facilitate alignment workshops to review adoption progress and drive expected customer outcomes and benefits, resulting in successful onboarding, adoption, and renewals.
• Drive scale impact by creating and delivering advanced technical enablement Expert Insight Series.
• Stay current with the latest Cisco technologies including AI advancements, the competitive landscape, and industry trends to provide expert guidance.
• Participate in stakeholder workshops to articulate the state of the adoption business, including common barriers and market trends.
• Act as a technology evangelist between customers and Cisco's product teams, providing feedback to inform product development and enhancements.
• Lead collaboration with Product teams to address systemic product challenges identified by customers, driving usability and serviceability enhancements.

Requirements

• Bachelor's or Master’s Degree in Networking or Cyber Security related discipline with 10+ years of experience in a technical customer facing role.
• Industry certification: CCNP, CCIE in Enterprise or Security, CISSP. Or equivalent and demonstrable experience.
• Experience with Network Design and Deployment across LAN, WAN.
• Expert experience of DNS, Proxy, Firewall, Endpoint, NDR and Networking/Security concepts.
• Excellent communication and strategic planning skills, while being self-motivated with a focus on execution.

Nice to Have

• Bachelor or MSc in network / Security related discipline.
• CCIE in either Enterprise Networking or Security.
• CISSP.
• 10 years experience in Cyber Security and/or Networking.
• Expert experience of DNS, Proxy, Firewall, Endpoint, NDR and Networking/Security concepts.

We Offer

• Competitive salary
• Opportunity to work in a leading tech company
• Professional development opportunities
• Collaborative and innovative work environment

About the Company

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.