Customer Experience Intern

About the Position

Customer Experience Intern

Berlin

Full-time

Intern / Student

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We are looking for a motivated Customer Experience Intern to join our fast-growing AI startup in Berlin. This role offers a unique opportunity to work with real customers and learn how AI gets adopted in mid-market distribution.

Responsibilities

In this role you will:

• Support onboarding and pilots of new customers, from kickoff to go-live.
• Run trainings and check-ins with sales teams at our customers.
• Track adoption, spot accounts that need help and act on it.
• Build guides that make onboarding faster, and feed what you learn back into product.

Requirements

• You're currently studying or just graduated, in business, economics, engineering or similar.
• You enjoy working with people and explaining things so they click.
• You're structured, reliable and curious about AI.
• Excellent German and English, based in Berlin.

Why Us?

• Real customers from day one. No months of shadowing.
• Learn how AI really gets adopted. One of the most in-demand skills right now.
• A real path into a full-time role, with direct coaching from our Customer Experience team.
• Top-of-market compensation for interns.
• Close to the founders at a fast-growing AI startup backed by Atomico and Cherry Ventures ($14.5M seed).
• Great team, great perks. Weekly team lunches, dinner on us when we work late, a sports membership and regular team events.

About the Company

Plato is building the AI operating system for distribution. We closed a $14.5M seed round backed by Atomico and Cherry Ventures, and we're growing fast. Our customers are mid-market distributors who've never been exposed to cutting-edge AI software - we're changing this, starting with sales.

We're a small, high-conviction team of engineers and operators. Decisions get made fast, the work is real, and there's no hiding behind the process.