Customer Experience Intern - French Speaking
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Job description
About the Position
Customer Experience Intern - French Speaking
Location: Lausanne, Vaud, Switzerland
About Us
Working at Batmaid is about changing the cleaning industry and fighting the black market on as many fronts as possible. It is about providing the leading marketplace to hire trusted, insured, and declared professionals for our customers’ cleaning services and needs.
Today we are leaders in Switzerland and Luxembourg, but we are now ready to take over the whole European continent with our business in an ambitious expansion plan. An achievement we are confident in accomplishing in the next 3 years!
For this reason, we are looking for a Customer Experience Intern to join our Headquarters in Lausanne, Switzerland. You will be part of the Customer Experience team and will be responsible for delivering a 5* customer satisfaction. We strive to offer the best customer experience and your mission is to pursue our innovative, intuitive, and above all customer-oriented vision to provide our clients a unique experience.
Responsibilities
- Constantly coach our Batmaids with care and cleverness.
- Offer customized solutions to our clients.
- Negotiate with agents and clients to fix last-minute issues.
- Ensure 100% service satisfaction.
- Work with the management team to solve complex cases.
- Participate in projects on operational continuous improvement and process development.
- Become a pro in execution/time management/team playing and much more!
Requirements
- Fluent English
- Fluent French
- German is a plus
- A sociable, friendly, and positive attitude.
- Excellent communication and telephone etiquette skills.
- Ability to perform with attention to detail, speed, and accuracy.
- Proactivity and ability to work with minimal supervision. Humble, hard-working, self-starter with a roll-up-your-sleeves attitude.
Additional Information
- Duration: 6-month full-time position. Starting December 2021 or January 2022.
- Responsibilities: From day 1 with coaching from your devoted manager.
- Growth: A place to learn, grow, and surpass yourself.
- Skills: Unique skills to be developed.
We Offer
- Opportunity to be part of a dynamic and growing company.
- A chance to contribute to our European expansion.
- A supportive and innovative work environment.
If you have made it this far and believe you have what it takes… you may be the right person for us.
Apply today!
Location: Lausanne, Vaud
Department: Customer Experience
Employment Type: Trainee
Minimum Experience: Entry-level
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Batmaid.comis the UBER for home cleanings. Our internet platform helps people find their maid at an affordable price.After 3 years of operation, we’re leader in the Swiss and Luxembourg markets, with more than 20’000 clients and 1’200 maids in the entire Switzerland and Luxembourg.Our Tech team in Warsaw is composed of 10 experienced engineers with strong backgrounds and combined decades of experience in writing high quality code.