Customer Experience Manager

About the Position

Customer Experience Manager

Berlin

Full-time

Permanent employee

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Your Responsibilities

In this role you will:

• Own a portfolio of customers, from onboarding to long-term partnership.
• Lead onboardings and trainings with sales teams at our customers.
• Track customer health, act early, and spot expansion potential for Sales.
• Work with Sales, Solution Engineering, and Product, and bring customer feedback straight back into product.

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Your Qualifications

• 1+ year of experience in a fast-paced environment, ideally in customer success, account management, or consulting.
• You enjoy working with customers and can explain things so they click.
• You're structured, reliable, and curious about AI and technology.
• Native German, fluent English, based in Berlin.

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Why Us?

• Your own customers from day one. Real accounts, real responsibility.
• Learn how AI really gets adopted. One of the most in-demand skills right now.
• Grow fast as we build our CX organization, coached by our Customer Experience Lead.
• Top-of-market compensation, plus meaningful equity.
• Close to the founders at a fast-growing AI startup backed by Atomico and Cherry Ventures ($14.5M seed).
• Great team, great perks. Weekly team lunches, dinner on us when we work late, a sports membership, and regular team events.

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About Us

Plato is building the AI operating system for distribution. We closed a $14.5M seed round backed by Atomico and Cherry Ventures, and we're growing fast. Our customers are mid-market distributors who've never been exposed to cutting-edge AI software - we're changing this, starting with sales.

We're a small, high-conviction team of engineers and operators. Decisions get made fast, the work is real, and there's no hiding behind the process.