Customer Experience Role

About the Position

Create work that matters for customers at the cutting edge of tech. Over 250,000 organizations include Miro in their tech stacks, and we take that to heart. The relationships we build with our customers are deep and authentic, and we never stop seeking to understand their vantage points.

Innovate at the forefront of a growing field. We are constantly rethinking and redesigning to better serve the 100 million users who unleash their creativity on Miro’s infinite canvas. We’re pursuing new models of work not yet seen in the world of Customer Experience.

Empower successful outcomes alongside people who care. By working cross-functionally, we support and solve pain points at every stage of the customer journey. We challenge each other to iterate, persist, and take agency in our work. Our job isn’t done until the whole job is done.

Build a career with impact and visibility. We’re a globally distributed team defining new categories of collaboration, and that means unique opportunities with big impact and high visibility. Come build a career you’re excited about.

"The best colleagues I’ve ever worked with. Period."

- Deepina Kapila, Head of Scaled Customer Experience

Find a Customer Experience Role at Miro

Discover your next step.

Explore Our Development Tracks

As a member of Miro’s Customer Experience team, you’ll embark on one of two continuous growth tracks:

Individual Contributor

As a Customer Experience IC, you will:

• Be a hands-on contributor, proactively helping teams achieve customer value
• Storyline and work strategically to achieve customer-driven outcomes
• Collaborate with teams across Miro to improve our product, architecture, and Customer Experience practice
• Mentor less experienced members of the team

People Manager

As a Customer Experience Manager, you will:

• Build and lead a team, including people management, hiring, and process development
• Be a hands-on role model who helps their team develop with integrity, creativity, empathy, and curiosity
• Develop a plan to achieve OKRs on time and with excellent outcomes, closely collaborating with other teams to align on dependencies

Learn How We Work

Our Customer Experience team spans the globe – from Amsterdam, Los Angeles, to Sydney and beyond – and includes passionate problem-solvers from every walk of life.

Through hub rituals and team processes designed for Miro’s hybrid work strategy, Miro Together, we live our collaborative values.

Prepare for Your Customer Experience Interviews

Find out what you can expect during the interview process.

How We Hire

1. Recruiter Screen
   • A 30-min interview to discuss the role, background and experience, and learn more about your motivation to join Miro.
2. Hiring Manager
   • The hiring manager (usually your future manager) will meet to discuss your experience and fit for the role.
3. Case Study
   • An interactive presentation to see your skills in action, based around a particular case study or business problem.
4. Miro Behaviors
   • For this stage you will meet with your peers and/or team members. We will ask evidence-based questions related to both our Miro values and behaviors.
5. Leadership Round
   • Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro.

"Why is it an exciting time to work at Miro? We’re a pre-IPO scale-up, we’re still defining a new category of collaboration, and we’re still relatively small and very personable. We also have the urge to make a difference."

- Mark Jonker, Head of Customer Success EMEA

Customer Experience Streams

Operate as a consultant to our Strategic and Enterprise customers, create roadmaps, and lead complex projects that inspire customers to co-create sync, or async, from wherever they are.

Manage a portfolio of top-tier customer accounts ranging in industry, size, and revenue. Become a Miro product champion and use this knowledge to effectively guide customers towards their desired outcomes through engagements.

Lead renewals in partnership with Sales, Customer Success, and Professional Services across Miro customers of varying size and complexity. Engage with internal and external stakeholders to improve customer retention and growth.

Partner with customers to solve platform issues, and collaborate with internal and external stakeholders to improve the customer experience for all users.

The Customer Education team is rapidly growing to provide value at scale for all of our clients through well-crafted, engaging, and innovative learning experiences.

Compensation and Benefits

Our benefits are competitive, robust, and tailored to fit life in each of our hub cities. When you’re a Mironeer, you qualify for:

• Competitive base salary and equity package
• A generous pension program and health insurance coverage
• Catered lunch and snacks at your hub office
• Ongoing professional development opportunities and access to a learning budget to foster your growth

Our Rituals

Each team is empowered to come up with their own rituals to ensure alignment and efficiency across the organization. Here are a few ways we work together:

• “Braintrust” Meetings
  • Meetings to openly share creative feedback, build on shared ideas, and incorporate feedback.
• Internal Hackathons
  • Cross-functional hackathons to push us to innovate, ideate, experiment, and improve our company and product.
• Business Reviews
  • Internal quarterly business reviews and ongoing learning with our world-class enablement programs.
• All-Hands Meetings
  • Meetings to share news and learnings, celebrate wins, and make connections.

Ready to Go Beyond?

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Job Details

• Title: Customer Experience Role
• Occupation: Marketing Professionals
• Locations: Amsterdam, Netherlands | Los Angeles, United States | Sydney, Australia | Remote
• Employment Type: Full-time
• Core Skills: Customer Experience
• Work Location Type: Hybrid