Customer Experience Technical Assistant

About the Position

“Come as you are”

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

Company

team.blue is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.3 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.

team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.

We are looking for a technically skilled and customer-focused Customer Experience Technical Assistant to provide expert support for hosting services and related technologies.

In this role, you’ll troubleshoot complex technical issues, monitor infrastructure, support and mentor HelpDesk agents, and collaborate with internal teams to improve service quality.

You’ll also advise customers on developing their services and contribute to the continuous improvement of our products and customer experience.

Responsibilities

• Provide technical support for Hosting and related services through tickets/chat/phone
• Partial infrastructure monitoring
• Mentoring HelpDesk agents
• Inform HelpDesk about widespread problems and keep them updated
• Escalate Tickets to Infrastructure
• Report Bugs to developers
• Report probable Infrastructure Incidents to the infrastructure department and to the managers
• Handling cross-sales / up-sales
• Provide customer feedback to Managers to improve products, services, and customer satisfaction.
• Advise customers on developing their services
• Helping the migration department with migrations
• Undertaking the development of services
• Among other duties, shall periodically act outside basic responsibilities to help the company’s main target and develop within it.

Requirements

• Good Knowledge of Linux and Windows operating systems
• Expertise with Plesk or Cpanel
• Self-leadership skills and ability to take initiative. environments
• Good Knowledge of web and DB servers, such as Apache, MySQL, and MSSQL.
• Good Knowledge of mail services, such as Postfix, Dovecot, SMTP, IMAP, POP3, sieve.
• Good Knowledge of DNS services, such as Bind, PowerDNS
• Expertise with CMS such as WordPress, Joomla, etc
• Expert troubleshooting skills and strong attention to detail
• Exceptional written and verbal communication skills in Greek and English.
• Cooperation skills and team spirit.
• Provide professional and friendly customer support.

We Offer

• Fully Remote position
• Competitive salary
• Opportunity to work with a diverse and inclusive team
• Professional development opportunities

About the Company

At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.

Location: Heraklion - Crete

Remote status: Fully Remote

Employment type: Full-time

Seniority: Associate

LinkedIn Company Name: Enartia

Current Vacancies

• Customer Experience Technical Associate

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Our offices

We are based in The Science and Technology Park of Crete (STEP-C) within the Foundation of Research and Technology (FORTH), in Heraklion, Crete. The collaborations that are formed here, contribute to the rapid development of applied research, as the constant exchange of ideas and technologies is easier than ever. The city of Heraklion is the capital of the amazing island of Crete, in Greece. A great mediterranean place to live in, that provides a balanced lifestyle with a great cuisine and mild climate.

About team.blue Greece

Enartia is a group of brands focused on domain registration, hosting, WordPress and cloud services. Our mission is to change the online presence experience one idea at a time.

Heraklion - Crete

Fully Remote