Customer Experience Technical Associate

About the Position

Customer Experience Technical Associate

team.blue is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.3 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.

team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.

Enartia, part of team.blue, is looking for a Customer Experience Technical Associate who thrives at the intersection of technical support and genuine customer care. You'll be the go-to for our Hosting and related services across tickets, calls, and chats - solving problems, advising customers on growing their services, and turning their feedback into real product improvements.

Responsibilities

• Provide technical support for Hosting and related services through tickets/chat/phone
• Partial infrastructure monitor
• Mentoring HelpDesk Agents
• Inform HelpDesk about widespread problems and keep them updated
• Escalate Tickets to Infrastructure
• Report Bugs to Developers
• Report probable Infrastructure Incidents to the infrastructure department and to the Managers
• Handling Cross sales / Up sales
• Provide customer feedback to the Managers in order to improve products, services, and customer satisfaction
• Advise Customers on developing their services
• Helping Migration Department with migrations
• Undertaking Developing Services
• Periodically act outside basic responsibilities to help the company’s main target and develop within it

Requirements

• Good Knowledge of Linux and Windows operating system environments
• Good Knowledge of web and DB servers, such as Apache, MySQL, and MSSQL
• Good Knowledge of mail services, such as postfix, dovecot, smtp, imap, pop3, sieve
• Good Knowledge of DNS services, such as Bind, powerdns
• Expertise with Plesk or Cpanel
• Expertise with monitoring systems such as nagios, prometheus (a plus)
• Expertise with CMS such as WordPress, Joomla, etc
• Good knowledge with nodejs, Ruby on Rails, CDN, virtualization, etc
• Expert troubleshooting skills and strong attention to detail
• Exceptional written and verbal communication skills in Greek and English
• Cooperation skills and team spirit
• Self-leadership skills and ability to take initiative
• Provide professional and friendly customer support

Nice to Have

• Additional experience in technical support or customer service
• Familiarity with other CMS platforms

We Offer

• Competitive salary
• Opportunity to work in a dynamic and inclusive environment
• Professional growth and development opportunities
• Diverse and collaborative team culture

About the Company

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

"At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.”