Customer Onboarding Engineer Intern

About the Position

We are looking for an intern for our Customer Success Team, to work as a Customer Onboarding Engineer with our amazing LatAm team in our office in Florianópolis, Brazil.

Welcome to Infraspeak.

Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system - enabling every stakeholder to Work as One.

We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets - with no silos, blind spots or overload.

Born in Porto, Portugal, we’re now a global company serving customers in 30+ countries and backed by top investors. But we’re just getting started.

• We believe in ownership, collaboration, and meritocracy.
• We believe that only great teams build great products - and that includes our customers.
• We believe happiness is in the journey, not just the destination.

Above all, we are guided by our purpose: to Be a Source of a Good Life - for our customers, our team, and the broader community.

Responsibilities

• Administrative tasks (equipment manuals, documentation development, among others)
• Relationship and onboarding of new clients to the Infraspeak platform
• Support work for Customer Success colleagues
• Keep learning: constantly acquire new skills and don’t be afraid of trying something new.

Requirements

• Academic background in Engineer areas: Mechanical, Electrical, and others
• Great knowledge of English
• Use Excel like a ninja 🥷🏽
• Passion for teaching, and a positive attitude toward issues and challenges
• Energy and enthusiasm for working with clients
• Hard work ethic and self-starter mentality
• Availability to regularly travels
• Be a team member.

We Offer

• An internship that will allow you to contact first hand with a fast-growing company
• A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus) 🌎
• A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them
• Regular events to promote knowledge sharing and team engagement.

Job Details

• Department: Customer Success
• Role: Internship
• Location: Florianópolis, Brazil
• Remote status: Hybrid
• Salary: BRL 500 - BRL 700/month
• Employment type: Internship

About the Company

Brought to you by Facility Management Geeks in the Source of a good life.

Founded in 2015, Infraspeak has 225 co-workers and is a global company serving customers in 30+ countries.

Ready to become an Infraspeaker? We are HIRING!