Customer Service Agent
Nice to have's
Job description
About the Position
Ryanair, Europe's largest airline group, is looking for a Customer Service Agent to join our dynamic Customer Service team. This role offers an exciting opportunity to work in a fast-paced, ambitious, and innovative environment.
Responsibilities
- Working to targets and deadlines in a dynamic environment
- Handling customer contacts by email
- Performing general administration duties
- Efficiently and appropriately handling customer complaints
- Identifying recurring or emerging issues and escalating them to the appropriate channels
- Investigating and reporting on all escalations, highlighting areas for improvement
- Liaising with cross-functional stakeholders to identify the cause of issues/escalations and assist with resolution
- Completing ad-hoc tasks pertaining to Customer Service
Requirements
- Excellent customer service experience with a “can do”, proactive attitude
- Fluent spoken and written English is essential. Another European language is desirable but not essential
- Excellent knowledge of Microsoft Office suite (specifically Word and Excel)
- Natural ability in problem-solving
- High level of interpersonal and written skills
- Flexible approach and ability to remain diplomatic and tactful while working under pressure
- Detail-oriented; ability to complete a large volume of work quickly
- Proactive approach to dealing with errors/complaints
- Ability to work on your own initiative
- Personality traits: empathy, enthusiasm, flexibility, patience, and excellent communication skills
We Offer
- Competitive salary
- Discounted and unlimited travel to over 250 destinations
- Defined Contribution Pension Scheme
- Death in Service Benefit – Up to 2 times of annual basic salary
- 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service
- Option for up to 5 additional unpaid leave days per year
- Cycle 2 Work Scheme
- Unrivaled career progression
About the Company
Ryanair, over our 40-year history, has grown to become Europe's largest airline group, connecting more guests across more routes than any other European carrier. We are a fast-paced, ambitious, and innovative company, offering exciting career opportunities across aviation, technology, operations, and support functions. Now is a fantastic time to join as we look to grow to over 800 aircraft and 300 million guests within the next 8 years.
Application Deadline
Applications close on Monday, 19th October.
© Ryanair. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
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