Customer Service Agent - Lithuanian Speaking

About the Position

Are you a problem solver, excellent communicator, and a people person?

If so, we are looking for you to join our award-winning customer service team based in our stunning offices in Vilnius!

The Wow

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

At Betsson Group, we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home.

Responsibilities

• Help both Lithuanian and English speaking customers via email, chat, and telephone
• Work together with your team to reach the best customer satisfaction (including other KPIs)
• Translate promotional texts and/or customer surveys in your local language
• Manage customer accounts
• Follow company policies and practices regarding player safety, protection, and responsible gaming

Requirements

• Communication: Written and verbal in both Lithuanian and English
• Microsoft Office: Strong knowledge
• Customer Service: Background in customer service, this can be face to face, online, or via phone calls
• Multi-tasking and Time Management

Nice to Have

• Previous iGaming experience
• Additional language skills: Russian, Latvian, Estonian...

We Offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognize it may not be for the faint-hearted, but if you’re a go-getter, initiator, and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Good to Know

• Start date: Every second week, training is provided
• Salary: The salary consists of a base salary and a bonus scheme.
• Work hours: As a customer service agent, you work shifts
• Location: Vilnius, Lithuania

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