Customer Service Agent - Nordic speaking

About the Position

Betsson Group, a leading online gambling company operating in over 20 countries, is seeking a Customer Service Agent who speaks Nordic and English. This role is pivotal in delivering exceptional customer service to our diverse clientele via email, chat, and telephone. Betsson Group is dedicated to providing the best customer experience and has a rich history of excellence in the iGaming industry.

Responsibilities

• Assist Nordic-speaking and English-speaking customers via email, chat, and telephone
• Collaborate with your team to achieve the best customer satisfaction and other KPIs
• Translate promotional texts and customer surveys into your local language
• Manage customer accounts
• Follow company policies and practices regarding player safety, protection, and responsible gaming

Requirements

• Strong communication skills in English and a Nordic language, both written and verbal
• Proficiency in Microsoft Office
• Background in customer service (face-to-face, online, or via phone calls)
• Ability to multitask and manage time effectively
• Additional language skills are considered a plus

We Offer

• Lunch provided between Monday to Friday on site
• Wellbeing allowance per year
• Work from home allowance
• Hybrid work model
• 2 weeks of remote work (abroad)
• Enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)
• Milestone birthday
• Private Health Insurance
• Temporary Total Disability & Personal Accident Insurances
• Life & Corporate Travel Insurance
• Discounts with local companies in Malta
• Optional Pension Plan
• Relocation Package (flights, 4 weeks of free accommodation, cash bonus)

About the Company

Betsson Group is a leading online gambling company that operates in over 20 countries worldwide, offering a wide range of online gaming products such as sports betting, casino games, poker, and bingo. The company was founded in 1963 and has been a pioneer in the online gaming industry since it launched its first online sportsbook in 2002. Betsson is dedicated to providing the best customer experience in the industry and has won numerous awards for its commitment to excellence.

Good to Know

• Start date: Every second week, training provided
• Salary: Base salary + bonus scheme
• Rotating shift-based work
• Location: Malta, St Julians

Join our team at Betsson and become a part of a dynamic and rewarding work culture that values your growth and development. Apply now and take the first step towards a fulfilling career in the iGaming industry.