Customer Service Analyst

About the Position

Customer Service Analyst

Join NIQ's Customer Success team as a Customer Service Analyst to help CPG retailers understand consumer behavior and market trends.

Responsibilities

• Extract and analyze retail measurement and other NIQ data sets and deliver insights to CS teams and clients for assigned categories.
• Create reports and templates for NIQ CS teams and clients to use while managing projects independently.
• Provide support to clients by responding to ad-hoc data requests, answering questions, training, and providing analysis.
• Work closely with your manager to assist in the analysis and preparation of client deliverables and answer client questions.
• Develop mastery of proprietary NIQ tools and metrics, which you will use to help solve your client’s most pressing business questions.
• Simplify data into a compelling story that will be presented to clients and used by industry leaders to set strategy.
• Be the voice of the consumer by keeping our clients at the forefront of industry trends.

Requirements

• Energetic, curious mindset
• Positive and proactive approach
• Dependable team player with leadership capabilities
• Open-minded and innovative

Nice to Have

• Data storytelling skills
• Knowledge of industry trends

We Offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com.

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.

Privacy Notice

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: NIQ’s AI Safety Policies.