Job Description, Responsibilities & Requirements
About the Position
Join our team as a Customer Service Representative for an educational company in the Netherlands. We're dedicated to helping learners achieve their goals and are looking for a motivated and detail-oriented professional to assist our customers remotely.
Are you passionate about helping others and providing exceptional customer support? We are looking for a dedicated and detail-oriented Customer Service Representative to join our team remotely.
You'll be supporting an established, market-leading educational company in the Netherlands, helping learners achieve their goals. This is not a call center role-there are no cold calls involved. Instead, you’ll be assisting existing customers exclusively, ensuring they have a smooth and positive experience with our services.
If you're a proactive communicator who enjoys problem-solving and making a real impact, we’d love to hear from you!
Responsibilities
- Assist customers by answering inquiries via phone, email, and social media platforms.
- Handle last-minute bookings and provide prompt, clear, and helpful responses to customer questions.
- Ensure customers have a seamless and positive experience with our services.
Requirements
- Fluent Dutch speaker (proficiency in written and spoken Dutch is essential)
- Proven ability to work independently and remotely
- Strong multitasking skills and a proactive, solution-oriented approach
- Previous experience in customer service (preferred but not required)
Work Details
- Employment type: Part-time (24–40 hours per week)
- Work schedule: Monday to Friday: business hours and weekend shifts
What We Offer
- Competitive freelance compensation: €12.00–€14.00 per hour, based on skills and experience
- Flexible work environment with opportunities to develop your skills
About the Company
We are dedicated to helping learners achieve their goals and are looking for a motivated and detail-oriented professional to assist our customers remotely.
Ready to make a difference? Apply now and become part of our mission to deliver exceptional service to our customers!
Or email your CV directly to [email protected]