Customer Service Representative (G)
Primary stack
Nice to have's
Job description
About the Position
Customer Service Representative (Email and Chat)
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines, providing Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Philippines team is growing, and we're looking for Customer Service Representatives to join us.
Responsibilities
- Exceed customer expectations with guidance, knowledge, and passion for technology.
- Effectively communicate and resolve complex technical issues via email and chat.
- Provide an incredible customer experience by explaining solutions step by step.
- Multitask across systems and applications to analyze, isolate, and resolve issues.
- Tailor communication and style to different audiences.
- Self-manage and work independently in a fast-paced, constantly changing environment.
- Thrive in a team where expertise is shared and feedback is welcomed.
- Solution and satisfaction driven, discerning when to provide compensation.
Requirements
- Strong in spoken and written English (at least C1).
- Minimum 1 year of professional customer service experience or equivalent customer-facing role.
- Experience supporting customers via email and/or chat.
- Organized and detail-oriented, able to recognize patterns.
- Passion for customer service and ownership of the customer experience, including comprehensive issue resolution.
Nice to Have
- Knowledge of Office 360.
- Experience with Zendesk, ServiceDesk, or Freshdesk.
- Able to meet a minimum typing speed of 40 WPM while chatting with customers.
- Interested in e-commerce with possible previous experience in leading e-commerce clients.
We Offer
- Opportunity to work with a global team in a technology-driven company.
- Be part of a growing team in Cebu, Philippines.
- Competitive benefits and growth opportunities.
About the Company
Helpware is dedicated to providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
© ETEAM. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Київ, Варшава (Польща), Гвадалахара (Мексика), Сан-Франциско (США)