Customer Service Responsible

About the Position

Customer Service Responsible

Alcobendas, MD, Spain

Sika España, founded in 1954, is known for its innovation in developing revolutionary and high-performance technical systems. Thanks to our Technological Center, we continuously cooperate with universities and institutions, ensuring constant updates.

Sika is committed to creating sustainable value through products, systems, and solutions that provide constant benefits, significantly reducing resource consumption and the impact associated with production processes. "More value - Less Impact" is the motto of Sika's sustainable strategy. With our work, we reduce the impact and increase the utility of our solutions.

Responsibilities

• Supervise the achievement and maintenance of customer quality and satisfaction levels.
• Oversee the achievement of defined KPIs for the service.
• Define, plan, organize, and prioritize tasks to guarantee the service.
• Size the department's workforce and plan schedules, breaks, and vacations.
• Control workload and quality in customer service.
• Report, analyze results, and create and implement improvement actions.
• Manage people: communicate company strategies appropriately, channel staff needs, foster personal development and training, actively listen to concerns, and detect talent to support their growth. Encourage innovation and change when necessary. Follow company procedures, policies, values, principles, and code of conduct, ensuring compliance.
• Coordinate with the Supply Chain department to achieve common objectives.
• Collaborate with administrative and commercial areas to achieve common customer satisfaction objectives.
• Be the face and voice of the Customer within the Company.

Requirements

• Education: University studies in business administration or engineering, or equivalent experience.
• Professional Experience: Minimum of 5 years in a similar position.
• Core Skills:
  • Advanced knowledge of SAP in QTC.
  • English level C1 (spoken and written).
  • Proficiency in Office-Microsoft 365 and Power BI.
  • Experience with AI.
• Secondary Skills:
  • Desirable experience in continuous process improvement.

We Offer

• Location: Alcobendas.
• Contract: Indefinite.
• Competitive Salary and Bonus.
• Career Development.
• Work-life Balance.

Sika offers equal opportunities and considers qualified candidates for employment without distinction of gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinion. Diversity is fundamental to our culture, and we invite you to be part of it!

If you are interested in advancing your professional career, apply for the position!

We offer competitive salaries aligned with local market standards and the specific scope and responsibilities of each position. Remuneration is determined based on skills relevant to the position, academic background, and/or training. We are committed to applying fair and equitable salary practices in accordance with applicable laws and regulations.