Customer Service Specialist (all genders)
Primary stack
Nice to have's
Job description
About the Position
Customer Service Specialist (all genders)
ABOUT YOU
Hybrid | Hamburg, Germany | Entry-level
About the Business Department
In our Business unit, ideas don't stay ideas for long. We work on what moves ABOUT YOU forward. From strategy to day-to-day operations, from numbers to people. We sit close to the core of the company, connecting the dots, making sense of the data, and turning plans into action. Business here means understanding how everything links together. It means making decisions. A lot of them. And those decisions set the direction.
Responsibilities
- Solve complex customer inquiries, claims, and high-level complaints via email with absolute autonomy and zero direct phone contact as true Last-Level Support
- Root out issues using extended system permissions and collaborate directly with key internal partners across Finance, Tech, and Legal to craft sustainable solutions
- Turn everyday case insights into action by driving continuous improvements alongside cross-functional teams
- Partner with our QA team to monitor, evaluate, and elevate the performance standards of our external partners
- Build and maintain clear English-language documentation to ensure critical operational insights are captured and shared seamlessly across the team
- Take full accountability for special initiatives, complex edge cases, and high-visibility projects from day one
Requirements
- Customer support experience is a plus, but motivated career-changers with strong problem-solving skills are very welcome
- Practical mindset and logical thinking count more than formal degrees or qualifications
- Sharp analytical skills with a knack for deep-dive "detective work" and quick tool adoption
- Strong written communication and service mindset for smooth internal collaboration
- High initiative, structured working style, and hands-on attitude
- Business-fluent German and English skills (written and spoken)
- Collaborative team player who stays calm under pressure
Nice to Have
- Customer Service Experience
- Logical Thinking
- Documentation
We Offer
- Hybrid work environment
- Opportunity to work in a dynamic and innovative company
- Professional growth and development opportunities
About the Company
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are. Different backgrounds and perspectives make us stronger and shape our culture in ways that matter. What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.
© About You. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
ABOUT YOU is one of the fastest growing eCommerce companies in Europe and Hamburg’s first unicorn with a value of more than USD 1 billion. Our newest product the ABOUT YOU CLOUD a Infrastructure for High Scale eCommerce; ABOUT YOU CLOUD is an api based and enterprise ready infrastructure solution. Designed for ambitious eCommerce companies with +100m revenue.As a fashion and technology corporation, along with our strong team, our ambition is to digitalize the classic shopping stroll by creating an inspiring and personalized shopping experience on the smartphone. This is why we created ABOUT YOU, a shopping destination where people can discover fashion that really fits their personality from a range of more than 1.200 brands. With its consistent focus on personalization, inspiration and mobile shopping, ABOUT YOU has created sales in excess of €461 million in the fifth fiscal year 2018/19 and is now one of the largest fashion e-tailers in Germany.5 years old — 7 markets in 4 years 461 million EUR revenue in fiscal year 2018/19 > 1 billion USD company value > 500 employees from over 30 nationalitiesShort Video about us:www.youtube.com/... _continue=1&v=acYbrTxdZtIaboutyou.com&cloud.aboutyou.com
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