Customer Service Specialist (Escalations Team)
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Job description
About the Position
Join Ryanair's Customer Operations Centre in Warsaw
Ryanair, Europe's largest airline group, is expanding its Customer Operations Centre in Warsaw and we're looking for talented individuals to join our growing team as Customer Service Specialist (Escalations Team).
Responsibilities
In this role, you'll support Ryanair customers with more complex travel-related queries, helping to resolve issues efficiently while delivering an outstanding customer experience. Working in a fast-paced and technology-driven environment, you'll play a key role in supporting millions of passengers across Europe.
Requirements
- 1-2 years of experience in a customer support role
- Excellent written and spoken English
- Strong problem-solving skills and a customer-focused mindset
- Confidence working with multiple systems and digital tools
- Ability to thrive in a fast-paced environment
- Flexibility to work shifts, including weekends and evenings
- Eligibility to work in Poland
Nice to Have
- Experience with Digital Tools
We Offer
- Competitive salary and benefits package
- Staff travel benefits across the Ryanair network
- Career progression opportunities within Europe's largest airline group
- Comprehensive training and development
- Modern office environment in Warsaw
- Opportunity to be part of a growing international team
About the Company
Join Ryanair's Customer Operations Centre in Warsaw
Ryanair, Europe's largest airline group, is expanding its Customer Operations Centre in Warsaw and we're looking for talented individuals to join our growing team as Customer Service Specialist (Escalations Team).
Recruitment Day
What can you expect at our Recruitment Open Day?
Join us on 20 October 2026 to:
- Learn more about Ryanair and our Customer Operations Centre
- Discover what it's like to work as a Customer Service Specialist (Escalations Team)
- Meet members of our Recruitment and Operations teams
- Ask questions about the role, training and career development opportunities
- Take part in an on-site interview with our hiring team
Successful candidates may progress through the recruitment process on the day
Please note: this is a fully on-site position based in Warsaw.
Please submit your CV in English.
Register today! Spaces are limited, so apply now to secure your place and receive full details about the event.
© Ryanair. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
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