Customer Service Specialist

About the Position

We are currently seeking a Customer Service Specialist to engage with our Operations work. As a pivotal member of our team, you will manage client relationships and ensure smooth operations throughout the entire employee lifecycle.

Responsibilities

As a Customer Service Specialist, you will:

• Client Communication and Relationship Management:

  • Serve as the first point of contact for client inquiries related to employment contracts, payroll, compliance, and HR operations.
  • Maintain excellent client relationships by providing timely, clear, and professional support.
  • Ensure a high level of client satisfaction through proactive communication and issue resolution.

• Operational & Administrative Support:

  • Coordinate with internal departments to address and resolve customer issues effectively.
  • Track and manage support tickets ensuring timely responses and follow-ups.
  • Assist in processing employment contracts, terminations, and amendments in line with local labor laws.
  • Assist employees with questions about their payroll, benefits, contracts, tax documents, and other HR-related concerns.
  • Support operations by addressing payroll discrepancies, tax compliance issues, and employee benefit inquiries.

• Compliance & Process Optimization:

  • Ensure adherence to international labor laws and compliance standards when providing customer support.
  • Work closely with the HR and legal teams to ensure clients receive compliant and accurate advice.
  • Assist with audits and reporting as needed, ensuring data integrity and compliance with local regulations.

• Collaboration & Continuous Learning:

  • Stay up to date with global employment laws, payroll processes, and industry trends in HR solutions.
  • Participate in team meetings, training sessions, and knowledge-sharing initiatives to improve service quality.
  • Contribute to a positive, solutions-driven, and customer-centric work culture.

Requirements

• Education: Relevant education in business, HR, or a related field is preferred.
• Experience: Proven experience in account management, client relationship management, or a similar role (HR or payroll services is a plus).
• Languages: English and Ukrainian proficiency
• Skills:
  • Excellent written and oral English proficiency
  • Strong communication skills, both written and verbal, with the ability to handle complex client inquiries.
  • Highly organized with a client-centric mindset and a proactive approach to problem-solving.
  • Ability to work independently in a remote setting while meeting deadlines and maintaining accuracy.

We Offer

• Salary based on your qualifications and experience
• Flexible work schedule
• A dynamic and supportive remote work environment
• Opportunities for professional development and growth
• The chance to be part of an innovative international company

Equal Opportunity Employer

Acvian is an equal opportunity employer and values diversity in the workplace. We encourage applications from individuals from all backgrounds.

About Us

Acvian is a dynamic company that supports international business expansion by simplifying the complexities of payroll, employee management, and compliance. We offer a range of solutions, from international EOR (Employer of Record), payroll, and immigration support to bespoke and comprehensive HR services for EOR-managed teams. As a people-driven company, we help businesses create borderless work environments, onboarding, managing, and retaining the best talent regardless of locations or time zones.

Ready to Join Us?

Working at Acvian is more than just a job. Want to come along for the ride?