Customer Service Specialist

About the Position

Ryanair, Europe’s Largest Airline Group, is currently recruiting for a Customer Service Specialist to join our team in Warsaw. This is an excellent opportunity to be part of our ambitious growth plans and contribute to delivering an outstanding customer experience to millions of passengers across Europe.

Responsibilities

• Handling escalated cases through employer-approved communication channels, providing prompt, empathetic, and accurate support.
• Use internal tools and translation technology to assist customers across multiple markets and languages.
• Resolve complex queries related to bookings, flight changes, refunds, and more.
• Document customer interactions clearly and efficiently within CRM systems.
• Collaborate with team leaders, SMEs, and tech teams to continuously improve the customer experience.
• Contribute to building a high-performance support culture with a digital-first mindset.

Requirements

• 1–2 years in a customer support role, preferably in a fast-paced or digital environment.
• Excellent written communication in English (additional languages are a big plus).
• A calm, customer-first approach to problem-solving, even under pressure.
• High computer literacy, fast typing skills, and comfort navigating multiple systems.
• Adaptability to work in a dynamic, tech-driven support team.
• Motivation to hit performance goals while delivering standout customer experiences.
• Flexibility to work shifts, including weekends and evenings.
• Eligibility to work in Poland, including police clearance and references.

We Offer

• A vibrant and collaborative workplace in a fast-growing centre of excellence.
• Competitive salary and performance-related bonus.
• Staff travel benefits across the entire Ryanair network.
• Career progression opportunities within Europe's largest airline group.
• Training in modern tools and customer support systems.
• Full-time on-site role in Warsaw.

About the Company

Ryanair is currently recruiting for Customer Service Specialist to join Europe’s Largest Airline Group. This is an excellent time to join Ryanair as we continue our ambitious growth plans and invest in delivering an outstanding customer experience to millions of passengers across Europe.

Important

Please note that this position involves daily customer interaction via both phone and chat channels.