Customer Service Support - Non-Voice (Re:amaze & Shopify)

About the Position

We are seeking a detail-oriented Customer Support Agent for non-voice support across live chat and email in a fast-paced e-commerce environment.

Responsibilities

• Provide fast, accurate, and empathetic customer service across email and chat channels
• Process e-commerce customer requests, order tracking, and account inquiries via Re:amaze and Shopify
• Adapt quickly to continuous campaign updates, client instructions, and evolving support workflows
• Identify, troubleshoot, and resolve customer issues with a proactive, solution-oriented approach
• Collaborate effectively with team members to ensure consistent service quality and zero reliability gaps

Requirements

• At least 1 year of customer support experience in an e-commerce setting
• Hands-on experience with Re:amaze and Shopify (Required)
• Excellent written customer-centric communication skills in English
• Strong multitasking, time management, and prioritization skills
• Critical thinking and out-of-the-box problem-solving abilities
• High attention to detail with the ability to quickly adapt to constant campaign updates
• Strong work etiquette, reliability, and capability to work independently with minimal supervision

Tech Checklist

• A reliable computer (at least Windows 10 with an i5 processor)
• A stable high-speed internet connection of 100 Mbps
• A backup for both
• A quiet, cozy workspace to handle calls and chats like a pro

We Offer

• Full-Time Remote position
• Work Schedule: Monday – Friday: 9:00 AM – 6:00 PM EST PH Training Shift: 6:00 PM – 3:00 AM PHT starting 10/12/2026

How to Apply

Start your skill assessment by clicking here: 👉 Skill Assessment Form

What Happens Next

Due to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.

Apply now