Customer Service Supporter

About the Position

Customer Service Supporter at JYSK

Are you a customer-oriented individual who enjoys communication and has a high level of empathy? If so, JYSK is looking for you!

JYSK is an international retail company aiming to be the top employer choice. We are dynamic, and here your opinions will be heard, you will participate in important processes, and your development will be our priority.

Responsibilities

• Take responsibility for your work and find solutions for clients, providing professional, positive, and competent service.
• Work in an open environment, collaborating with colleagues to exceed client expectations.
• Be part of a goal-oriented team with high work pace and flexibility in various situations.
• Make sales through incoming inquiries, supporting the company's mission and goals.
• Handle customer inquiries via phone, email, chat, and social media.

Requirements

• Empathy: Actively listen to clients and provide support.
• Professionalism: Be professional and open to dialogue.
• Communication: Understand client needs and consider them when providing solutions.
• Teamwork: Enjoy working in a team and strive to work in a friendly atmosphere, sharing knowledge and experience with colleagues.
• Urgency Awareness: Recognize the importance of urgent matters and remember that your goal is to help others.
• Computer Skills: Proficient in typing, quickly learning new programs, and understanding instructions and procedures.
• Languages: Fluent in Ukrainian (spoken and written); English is a plus for an international career and communication with colleagues across Europe.

Nice to Have

• English: Intermediate proficiency.

We Offer

• Opportunities for development through training and mentorship.
• An onboarding program to give the best start to your career at JYSK.
• Hybrid work format.
• Support with modern systems and tools (personalized internet portal, online complaint system, customer database).
• 20% discount on JYSK products.
• Health insurance from the first working day.

About the Company

As a Customer Service Supporter at JYSK, you will:

• Be client-oriented and skilled at listening and meeting their needs.
• Enjoy communication.
• Have a high level of empathy.

Do you see yourself in this role at JYSK? Then you are the person we are looking for!

Location

The position is based in Ukraine.

Note: By clicking on the link above or any external link in this announcement, you will leave this site and go to a third-party website where the terms and privacy policy of that third-party website apply.