About the Position

We're a remote-first company that gathers folks passionate about redesigning healthcare for millions of people on the planet. If you are led by an ambition to make a good impact in the surrounding world - we would love to meet you.

Location

Remote/Poland

Infermedica is a remote-first company. So why do you see a particular location here? To boost the outreach, we advertise our jobs on external job boards that require us to specify the location.

Nevertheless, nothing has changed; we are and will remain remote-first.

Commitment

Full time

Salary

22 000 - 30 000 PLN + VAT/B2B

18 300 - 25 000 PLN gross/UoP

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Your Impact

We're looking for a Customer Solutions Partner to own the full customer journey - from pre-sales solution design through implementation, go-live, and long-term adoption. You'll work with health insurers, telehealth providers, hospital networks, and national healthcare systems deploying our AI-powered symptom assessment and triage platform. You'll report to the Head of Customer Solutions & Delivery (Wojtek) and work closely with the Chief Customer Officer (Alicja).

Because our platform is API-first and highly configurable, you'll need to connect business goals, clinical workflows, and technical implementation - mapping customer problems onto what our product can already do, not just taking feature requests at face value.

Your mission is simple: help customers achieve measurable value from our products.

Success in this role means:

Your customers go live efficiently and achieve strong product adoption.
You continuously refine how we implement solutions based on your experience and customer feedback.
Expansion opportunities are identified early and seamlessly shared with the commercial team.
You build trusted relationships with both customer stakeholders and internal teams.
Customers see you as a trusted partner and strategic advisor who helps them maximize the value of their investment.

Responsibilities

Your work will span three phases: pre-sales, implementation, and post-go-live.

Partner with Business Development during discovery and solution design sessions
Validate customer use cases, workflows, and implementation feasibility
Scope solutions, flag risks, estimate delivery effort
Support RFP responses on solution design and implementation
Lead customers from signed contract through implementation to go-live
Run discovery workshops, perform solution design, and turn requirements into an implementation plan with milestones and owners
Drive the implementation process on the customer side and help them translate their goals into a clear, actionable implementation approach
Act as the customer's main point of contact for product and implementation questions
Unblock issues as they come up; improve implementation playbooks and reusable delivery best practices
Track usage, KPIs, and outcomes; drive adoption and optimization
Co-lead Quarterly Business Reviews with Enterprise Account Managers
Flag expansion opportunities to the commercial team

Requirements

4+ years in Implementation, Solution Consulting, Technical Account Management, or similar client-facing role in B2B SaaS
Experience leading full enterprise software implementations, especially for API-based products
Track record of co-designing solutions that drive business outcomes for customers - starting from the customer problem rather than the requested feature, and able to judge whether a given solution actually solves it
Confidence running discovery workshops, whiteboarding sessions, solution scoping, and implementation planning
Experience owning post-implementation adoption, account health, and long-term client relationships, not just delivery
Familiarity with REST APIs and basic integration concepts (authentication, data flows, webhooks, JSON)
Experience running or contributing to Quarterly Business Reviews (QBRs) or other strategic customer engagements
High ownership and a proactive, problem-solving mindset
Comfortable with usage dashboards and turning data into recommendations
CRM experience (HubSpot or similar)
Strong working knowledge of AI tools and the ability to apply them effectively for research, documentation, synthesis, client preparation, and process improvement
Fluent in English, written and spoken, with the ability to communicate clearly across technical and business audiences

Nice to Have

Experience with enterprise healthcare organizations (insurers, providers, hospital networks, public health systems)
Working knowledge of HL7/FHIR or healthcare interoperability
German language skills
Experience with Jira, Miro, Confluence, or similar tools

Perks & Benefits

Remote work
IT equipment to set up your home office
Buddy program to support our new joiners
Annual holiday allowance
Employee Stock Ownership Plan

Recruitment Process

We keep things simple but effective. Our recruitment process is no different, even though we adjust the approach depending on the role and its complexity.

Sending applications

Simply click the ‘apply’ button and fill out the application form.
Verification of applicants

Not every application is successful, but we inform everyone.
Meeting with the Talent team

Use this time to ask questions and learn more about us.
Meeting with the team

Meet your future manager and team members.

In some cases we ask you to complete a test task.
Final meeting

Meet the exec team representative for your role, after which we will make the final decision and discuss details.
Reference meetings

Reference sessions are conversations with your colleagues or direct reports from previous workplaces.

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Customer Solutions Partner

Job description