Customer Success Advisor

About the Position

Customer Success Advisor

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About the Company

Team.Blue was created in June 2019 by the merger of the regional leading hosting providers Combell Group, Register Group, and TransIP Group. Team.Blue is an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. 40+ successful brands make up the group; within those brands, over 2300 experts serve its 2.5+ million customers across Europe and beyond.

Why choose Team.Blue?

We want every member of our team to achieve more than they thought was possible so that we can keep supporting our customers to succeed. We do this with:

• A diverse and inclusive culture
• Access to flexible working opportunities
• A relaxed, collaborative atmosphere
• Motivational, coach-style leadership
• Employee perks, including an enhanced holiday scheme and a birthday bonus.

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Responsibilities

As a Customer Success Advisor, you will play a key role in ensuring our customers have a seamless experience with our products and services.

• Serve as the primary contact for customer billing and account enquiries, primarily through phone support, ensuring timely and effective resolution.
• Rotate into handling customer requests via our ticketing system as needed.
• Provide personalized support to help customers maximize the value of our products and services.
• Proactively engage with customers over the phone to understand their needs and recommend solutions that align with their business objectives.
• Collaborate with internal teams to resolve complex issues and enhance the overall customer experience.
• Support the achievement of sales and retention targets by identifying cross-sell and upsell opportunities during customer interactions.
• Maintain accurate records of customer interactions, updates, and outcomes in CMS and ticketing systems.
• Stay informed about product updates, industry trends, and customer feedback to continuously improve service delivery.

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Requirements

• Proven experience in customer support, ideally in a phone-based role with exposure to a commercial or sales-driven environment.
• Strong communication, active listening, and problem-solving skills.
• Ability to build rapport with customers and provide solutions that drive customer success.
• A customer-centric mindset with a passion for delivering exceptional service and helping customers succeed.

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Competencies

• Providing excellent customer service.
• Delivering business results.
• Teamwork.
• Ability to work in a fast-moving environment and to tight deadlines.
• Self-motivation.
• Attention to detail.

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We Offer

• Competitive salary ranging from 2500 EUR to 3500 EUR per month.
• Opportunity to work in one of our locations: Kyiv (Ukraine), Berlin (Germany), Brussels (Belgium), Amsterdam (Netherlands), or Madrid (Spain).
• Full-time position with a middle experience level (1-3 years).
• Professional development opportunities.

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About the Company

Team.Blue is committed to providing award-winning IT services, keeping our products accessible and competitive, and offering a diverse range of products to allow customers to grow. We are customer-obsessed, offering multi-channel exceptional support.