About the Position

Synerise is looking for a Customer Success & Implementation Manager to help customers grow successful businesses around Synerise. Join our team and be part of a company that is revolutionizing the business world with next-generation, fully personalized, and AI-driven customer experiences.

Responsibilities

Oversee the onboarding of new and existing customers to ensure a quicker “Time To Production”.
Cooperate with Synerise Partners during the implementation of Synerise AI Solutions at companies from various sectors (e-commerce, finance, retail, telco, etc).
Ensure that all support tickets are resolved within each partner/customer's SLA and manage escalations in a proactive manner.
Proactively identify growth opportunities: new use cases, upsells, and new opportunities with the partners.
Participate in the creation of educational content for our partners (such as user guides, use cases, FAQ knowledge base, etc).
Take care of the continuous development of Customer and Partner sales and technical competences.
Cooperate with Business Development & IT Departments in terms of agile project management.
Influence Synerise Roadmap and internal processes.

Requirements

Fluent Brazilian Portuguese, Spanish, and English, both written and spoken.
Based in South America.
Experience in related customer-facing roles.
Demonstrated analytical and problem-solving skills, particularly those that apply to a “Big Data” environment.
Willingness to cooperate with customers in the form of a ticket as well as providing technical training.
Experience in working with tools from the area of marketing automation/digital marketing/Big Data.
Multitasking ability.
Excellent planning, organizational, and execution skills.
High motivation for self-development and a desire to acquire knowledge.
"Digital nativity" & excellence with operating desktop & mobile devices.
Knowledge of Vanilla JavaScript, HTML5/CSS3/RDW.

Nice to Have

Experience working with BI tools.
Experience with low-code solutions.
Familiarity with process automation tools & marketing automation platforms.
Experience in web and mobile development projects.
Experience with REST API and familiarity with webhooks concepts.
Working knowledge of Postman or similar software.
Familiarity with big data & AI concepts.

We Offer

Cutting-edge AI technology – work with one of the most advanced behavioral AI platforms on the market, used by enterprise organizations worldwide.
Ownership and autonomy – take ownership of your partner portfolio and have a real influence on how our global partner ecosystem grows.
A collaborative environment – work closely with experienced professionals across Partner Development, Sales, Product, and Engineering in a flat, fast-moving organization.
Continuous learning – deepen your expertise in AI, enterprise SaaS, and strategic partnerships while working with some of the most innovative companies on the market.
Competitive compensation – a salary that reflects your experience, skills, and contribution.

About the Company

Synerise is not just another tech company. It is a space where our brilliant team consequently brings technology change to the business world and instead of following known paths, we are creating a new one – a next-generation, fully personalized, and AI-driven customer experience. We passionately support our clients by providing an innovative solution - an all-in-one tool, an ever-evolving data platform, enhanced by AI to accelerate the growth of their business and generate outstanding ROI in more than 30 markets for industry leaders in Retail, Banking, eCommerce, Automotive, Insurance, and Telco, processing more than 150 billion transactions annually in offices in Poland and departments all over the world.

We do this by creating an exceptional culture based on freedom of thought, meritocracy, boldness, empathy, and respect for talent with great people on board, and a happy office environment focusing on courage and enthusiasm in everything we do.

Interested in this role?

We'd love to hear from you. Apply now and join our team.

Customer Success & Implementation Manager

Job description