Customer Success / Customer Lifecycle Management Consultant

About the Position

About Us

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market-leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia, and the Americas. Founded in 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2,200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire, and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

About the Role

At 3Shape, we are pioneers in digital dentistry, dedicated to transforming the dental industry with innovative solutions that improve patient care and streamline dental workflows. Our cutting-edge technology empowers dental professionals to provide superior care and enhance patient outcomes. We are committed to making a positive impact on the lives of our customers and their patients.

We are seeking a dynamic and experienced Customer Lifecycle Management Consultant to join our team in Kyiv, Ukraine to cover the European market. As a Customer Lifecycle Management Consultant, you will play a key role in driving customer satisfaction, adoption, retention, and long-term value after the first year of a customer’s journey with 3Shape.

This role focuses on proactive, scalable customer engagement, using customer data and insights to promote best-practice usage of 3Shape solutions, guide customers through software updates and self-service resources, and identify expansion and upgrade opportunities. You will work cross-functionally with Sales, Support, Marketing, Product Insights, and Customer Success to ensure customers achieve measurable value throughout their lifecycle with 3Shape.

Responsibilities

• Monitor customer behavior and usage data and engage accordingly to ensure long-term value, growth, and satisfaction
• Proactively engage with customers to deliver a positive customer experience
• Understand customer needs and drive adoption of 3Shape solutions and software upgrades
• Be acquainted with clinical workflows of dental clinics and labs and tailor customer engagements accordingly
• Share and escalate customer insights internally with relevant stakeholders
• Maintain accurate customer records and interaction history in Microsoft Dynamics 365
• Educate customers on the benefits of their 3Shape solutions and available learning resources
• Actively promote training to support successful implementation and ongoing usage
• Identify expansion opportunities and sales leads, and collaborate with Sales teams

Success Criteria

• Increased usage and adoption of 3Shape solutions
• Improved customer retention and reduced churn
• Higher customer satisfaction scores
• Increased number of successful software upgrades
• Contribute to identified expansion and upgrade opportunities in our existing install base

Requirements

• Fluent in English
• Strong communicator and collaborator
• Strategic and analytical mindset
• Confident presenter and customer advisor
• Fast learner with a proactive approach
• Receptive to feedback
• Interest in technology and digital solutions
• Microsoft Dynamics 365

Nice to Have

• Additional local EU language (French, German, Italian, Spanish)

We Offer

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly, and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits including 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves, etc.
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.

About the Company

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively and with superior care. We are a global market-leading provider of dental and audio technology for laboratories and clinics.

Our growing talent pool of over 2,000 employees spans 50+ nationalities and is energized by knowing that together, we contribute to a better world.

Two graduate students founded 3Shape in Denmark’s capital, Copenhagen in the year 2000. Today, 3Shape employees serve customers in over 100 countries. As a privately-owned company, decisions are made fast, and we remain agile.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, and Macedonia with a production site in Poland. 3Shape is a global company with presence in Europe, Asia, and the Americas.

Founded in 2000.

For more information, visit our website: www.3shape.com and follow us on Instagram: https://www.instagram.com/3shape_ukraine/

You can contact our Talent Acquisition team via email: [email protected].