Customer Success Intern
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Job description
About the Position
Customer Success Intern
Lausanne, Vaud
About Us
Working at Batmaid is about changing the cleaning industry and fighting the black market on as many fronts as possible. It is about providing the leading marketplace to hire trusted, insured, and declared professionals for our customers’ cleaning services and needs.
Today we are leaders in Switzerland and Luxembourg, but we are now ready to take over the whole European continent with our business in an ambitious expansion plan. An achievement we are confident in accomplishing in the next 3 years!
For this reason, we are looking for a Customer Success Intern to join our Headquarters in Lausanne, Switzerland. You will join the Customer Experience team and will be responsible for the increase in Customer Lifetime Value (LTV). We strive to offer the best customer experience and your mission is to pursue our innovative, intuitive and above all customer-oriented vision to provide our clients a unique 5* experience.
Responsibilities
- Support in identifying opportunities to drive and improve retention and consumption across the customer journey
- Collecting and analyzing the data for various projects to create new opportunities for growth
- Coach and support our Customer Experience team, and onboard our City Launchers
- Constantly test new ideas, capture learnings, and document best practices to enable scale in other countries
- Develop and test new processes and tools to activate new opportunities
- Work in collaboration with other departments to ensure a successful implementation of new projects
- Identify potential weaknesses and offer improvement suggestions
- Work with your team to respect deadlines, objectives, and unblocked special achievements
Requirements
- Degree in Marketing, Business, Service, or similar is required
- Teamwork, accountability, and hard work are part of your values
- Excellent oral communication, professional writing, and exceptional analytical skills are a must
- Ability and willingness to take on additional responsibilities
- Fluent English and German, French is a plus
- Eager to learn, open-minded, creative, empathetic, and ready to surpass yourself
- Strategic and analytical thinker with a bias for action
Additional Information
- 6-months full-time internship with future career opportunity
- Responsibilities from day one and coaching from your devoted manager
- A place to learn, grow, and surpass yourself within a passionate team. Unique skills to be developed
- Young, diverse, passionate, and dynamic team
If you have made it this far and believe you have what it takes… you may be the right person for us.
Apply today!
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Batmaid.comis the UBER for home cleanings. Our internet platform helps people find their maid at an affordable price.After 3 years of operation, we’re leader in the Swiss and Luxembourg markets, with more than 20’000 clients and 1’200 maids in the entire Switzerland and Luxembourg.Our Tech team in Warsaw is composed of 10 experienced engineers with strong backgrounds and combined decades of experience in writing high quality code.