Customer Success Intern

About the Position

Customer Success Intern

Batmaid is revolutionizing the cleaning industry by providing a leading marketplace for hiring trusted, insured, and declared professionals for cleaning services. We are expanding across Europe and are looking for a Customer Success Intern to join our headquarters in Lausanne, Switzerland. You will be part of the Customer Experience team, focused on increasing Customer Lifetime Value (LTV) and delivering a unique 5-star experience to our clients.

Responsibilities

• Support in identifying opportunities to drive and improve retention and consumption across the customer journey.
• Collecting and analyzing data for various projects to create new growth opportunities.
• Coaching and supporting the Customer Experience team and onboarding City Launchers.
• Constantly testing new ideas, capturing learnings, and documenting best practices to enable scale in other countries.
• Developing and testing new processes and tools to activate new opportunities.
• Collaborating with other departments to ensure successful implementation of new projects.
• Identifying potential weaknesses and offering improvement suggestions.
• Working with your team to respect deadlines, objectives, and unblock special achievements.

Requirements

• Degree in Marketing, Business, Service, or similar.
• Teamwork, accountability, and hard work are part of your values.
• Excellent oral communication, professional writing, and exceptional analytical skills.
• Ability and willingness to take on additional responsibilities.
• Fluent in English and German, French is a plus.
• Eager to learn, open-minded, creative, empathetic, and ready to surpass yourself.
• Strategic and analytical thinker with a bias for action.

We Offer

• 6-months full-time internship with future career opportunities.
• Responsibilities from day one and coaching from your devoted manager.
• A place to learn, grow, and surpass yourself within a passionate team.
• Unique skills to be developed.
• Young, diverse, passionate, and dynamic team.

About the Company

Working at Batmaid means being part of a company that is changing the cleaning industry and fighting the black market on as many fronts as possible. We are leaders in Switzerland and Luxembourg and are ready to take over the whole European continent with our ambitious expansion plan.

If you have made it this far and believe you have what it takes… you may be the right person for us.

Apply today!

Location

Lausanne, Vaud, Switzerland

Employment Type

Trainee

Experience Level

Entry-level