About the Position

Customer Success Intern (6 months contract)

Location: Bulgaria
Compensation: up to EUR 7424 - yearly

About the Company

NIQ Customer Success is a modern service team transforming the way we serve our clients by introducing new and updated tools and platforms that help us to provide effective client servicing quickly and easily. Our team is the key link between NIQ and our FMCG manufacturer clients and we are responsible for maintaining and developing effective client partnerships.

The NIQ Bulgaria Customer Success team is currently looking for an intern who will be supporting our Client Service specialists and Analytical consultants with specific client support related activities.

Responsibilities

Helping with the daily communication and servicing of NIQ FMCG manufacturer clients and contributing to the achievement of client satisfaction targets
Reviewing local macroeconomic and FMCG market trends and supporting Analytical consultants with preparing analysis and providing insights to our clients
Participating in the NIQ service model transformation by driving the adoption of automated client servicing platforms
Assisting our sales experts with identifying sales opportunities, pricing, contract negotiations, and documentation
Developing knowledge about NIQ products, methodology and FMCG industry trends and preparing client materials
Working regularly with other internal NIQ teams (e.g. operations, technology and data science) on different internal projects and initiatives

Requirements

University student or fresh graduate in a relevant field (e.g. economics, business studies, marketing)
Strong communication skills – very good English and Bulgarian (written and spoken)
Ability to work in a digital enabled environment and to adopt and promote the usage of new modern web platforms
Experience with Outlook, Microsoft Excel, PowerPoint and other Microsoft tools
Interest in the FMCG industry
Ability to communicate and work with associates at all levels in the organization
Ability to build relationships across countries and cultures
Ability to meet strict deadlines

We Offer

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our Commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.

Privacy Notice

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply.

Customer Success Intern

Job description