Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Customer Success Manager
(Full-Time Remote, Health Tech)
About the Company
NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations - with a suite of scalable solutions that integrate software, intelligence, and expert support that can illuminate savings, expand access, and elevate patient care.
Responsibilities
Customer Outcomes & Value Delivery
- Own a portfolio of customers and ensure delivery of measurable outcomes aligned to each client’s goals.
- Deliver quarterly customer outcome scorecards that clearly articulate performance, insights, and value realized.
- Develop and maintain Customer Success Plans that align customer objectives with Nuvem’s solutions and strategic direction.
- Lead Quarterly Business Reviews (QBRs) focused on outcomes, insights, risks, and forward-looking opportunities.
Customer Health & Retention
- Monitor customer health indicators, engagement trends, and sentiment to proactively identify risk.
- Execute defined retention and save playbooks for at-risk accounts in partnership with Customer Success leadership.
- Ensure customers are positioned for predictable, on-time renewals through early value articulation and proactive engagement.
- Maintain consistent executive-level engagement with customers to reinforce partnership and confidence.
Growth, Upsell & Expansion
- Identify and pursue upsell and expansion opportunities within existing accounts, aligned to customer needs and value realization.
- Partner with Sales to support expansion execution and ensure continuity across renewals and growth motions.
- Build and maintain a qualified pipeline of expansion opportunities within the assigned portfolio.
- Clearly articulate the value of additional solutions, services, or capabilities to support customer growth.
Execution Discipline & Operating Rhythm
- Maintain accurate and up-to-date customer records, success plans, health indicators, and opportunity tracking within Salesforce and Customer Success tools.
- Follow defined engagement cadences and success frameworks based on customer tier and segmentation.
- Support company initiatives such as Polaris and renewal programs through disciplined customer engagement and value storytelling.
- Contribute feedback and insights to Customer Success leadership to improve frameworks, scorecards, and customer programs.
Requirements
- Growth company DNA as described above
- Highly organized, proactive, and comfortable managing multiple priorities.
- A track record of consistently delivering results against quarterly and annual goals.
- Excellent written and verbal communication skills, with the ability to clearly understand and explain complex concepts in a simple and concise manner in executive-level discussions.
- Proven ability to manage complex customer relationships and drive retention and growth.
- Strong analytical and consultative skills with the ability to translate data into customer value narratives.
- Bachelor’s degree or higher from a selective college or university, or similarly developmental and distinguished life experience.
- The ability to successfully work on a remote-based team with a willingness to travel up to 15-20% of the time.
Nice to Have
- Experience with CRM tools such as Salesforce
- Familiarity with healthcare, pharmacy, PBM, or 340B environments.
- Experience working within tiered customer engagement or segmentation models.
- Background in growth-oriented customer roles with upsell or expansion responsibility.
We Offer
- High Earning Potential: Competitive salary commensurate with experience.
- Work/Life Balance:
- Additional Benefits and Perks:
Compensation
The expected base compensation for this role is $80,000 - $90,000 per year.
Actual compensation may vary based on factors such as skills, location, and internal equity.
NuvemRx complies with applicable pay transparency laws. The compensation range listed reflects the expected base salary at the time of posting, and actual compensation may vary.
About Us
NuvemRx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
NuvemRx is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application or interview process, please contact us at [email protected].