Customer Success Manager

About the Position

Customer Success Manager (Remote, UK)

Join Easygenerator and help customers unlock the full value of e-learning. Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager.

Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.

Responsibilities

• Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
• Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
• Objectively assess account health scores and proactively take action to improve them.
• Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
• Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
• Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
• Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.

Requirements

• A bachelor's degree or higher.
• 2–3 years of Customer Success or key account management experience; prior experience is a plus but not required.
• Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
• A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
• A customer-oriented approach, with the ability to identify the real need behind a request.

Nice to Have

• A passion for HR tech and familiarity with the latest trends in the space.

We Offer

• Opportunity to work remotely from the United Kingdom.
• Be part of a fast-growing, innovative company in the EdTech space.
• Competitive benefits and professional growth opportunities.

About the Company

Easygenerator is a leading e-learning software company revolutionizing the way businesses create and deliver online training. Our award-winning authoring tool helps organizations across various industries to create engaging and effective e-learning content.

Ready to Join Us?

If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!