About the Position

Customer Success Manager - Africa (English Speaker)

Join our amazing team of account managers today. You will take care of our existing customers to enable them to continue their use of our management applications while ensuring high satisfaction.

Location: Standard Chartered Head Office, 3rd Floor, Chiromo, 48 Westlands Road, 00100 Nairobi, Kenya

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Responsibilities

As an Account Manager, you will represent the long-lasting commercial point of contact of all your customers. You will ensure customer satisfaction as well as the development of their businesses by offering new features and renewing their Odoo contracts. You will be in contact with financial directors, IT directors, and CEOs of small and large companies, and you will revolutionize the way they work.

Your responsibilities will be to:

Manage a portfolio of existing clients in Africa
Analyze and understand your clients' IT projects in depth: you will be their Odoo sales expert!
Identify potential future sales: increase the use of your customers' software by offering them the best package available from Odoo
Present the product (new applications, features) and new versions to end users
Negotiate contract renewals: from monthly subscriptions to multi-year subscriptions

Requirements

Bachelor or Master Degree in Business
Strong Business knowledge and curiosity
Genuine interest in software products
Fluent in English and/or Kiswahili
Excellent communication skills
Strong relationship and negotiation skills
Work permit for Kenya (if applicable)

Nice to Have

Result-oriented and outgoing personality
Previous experience in Sales or Consultancy
Knowledge of ERP and SaaS software
Work hard/play hard attitude
Ability to perform in a fast-paced and dynamic environment
Experience working with African countries
Knowledge of Swahili or any regional or international language

What We Offer

Remuneration 💰

A full-time position with attractive benefits and high commissions.

Go Global 🌍

Work with clients throughout Africa. Connect with colleagues worldwide. Apply for similar positions in other offices.

Personal Development

Advanced training, autonomy, evolution, free access to certification exams.

Sport Activities 💪

Play any sport with colleagues, the bill is covered.

Eat and Drink

Fruit basket, tea, and coffee.

The Odoo Culture

Будуємо компанію, яку любимо.

Who is Your Manager?

Being a team leader at Odoo

The Founder's Story

From 1 to 1700 employees in a few years