Customer Success Manager - Africa (English Speaker)

About the Position

Customer Success Manager - Africa (English Speaker)

As a Customer Success Manager, you will represent the long-lasting commercial point of contact for all your customers. Join our amazing team of account managers today. You will take care of our existing customers to enable them to continue their use of our management applications while ensuring high satisfaction.

Responsibilities

• Manage a portfolio of existing clients in Africa
• Analyze and understand your clients' IT projects in depth: you will be their Odoo sales expert!
• Identify potential future sales: increase the use of your customers' software by offering them the best package available from Odoo
• Present the product (new applications, features) and new versions to end users
• Negotiate contract renewals: from monthly subscriptions to multi-year subscriptions

Requirements

• Bachelor or Master Degree in Business
• Strong Business knowledge and curiosity
• Genuine interest in software products
• Fluent in English and/or Kiswahili
• Excellent communication skills
• Strong relationship and negotiation skills
• Work permit for Kenya (if applicable)

Nice to Have

• Result-oriented and outgoing personality
• Previous experience in Sales or Consultancy
• Knowledge of ERP and SaaS software
• Work hard/play hard attitude
• Ability to perform in a fast-paced and dynamic environment
• Experience working with African countries
• Knowledge of Swahili or any regional or international language

We Offer

• Remuneration: A full-time position with attractive benefits and high commissions.
• Go global: Work with clients throughout Africa. Connect with colleagues worldwide. Apply for similar positions in other offices.
• Sponsored events: Afterworks, BBQ, team buildings, etc.
• Personal development: Advanced training, autonomy, evolution, free access to certification exams.
• Sport Activities: Play any sport with colleagues, the bill is covered.
• Eat and Drink: Fruit basket, tea, and coffee.

About the Company

The Odoo culture

We are building a company that we love.

Who is your manager?

Being a team leader at Odoo.

The Founder's story

From 1 to 1700 employees in a few years.

Apply now!