Customer Success Manager - Africa (English Speaker)

About the Position

Customer Success Manager - Africa (English Speaker)

Location: Nairobi, Kenya

As a Customer Success Manager, you will represent the long-lasting commercial point of contact for all your customers. You will ensure customer satisfaction as well as the development of their businesses by offering new features and renewing their Odoo contracts. You will be in contact with financial directors, IT directors, and CEOs of small and large companies, and you will revolutionize the way they work.

The business scope of Odoo is so large that you'll never stop learning, and with a bit of creativity, you'll have a solution to most of your clients' pain points. With such a scope, you'll quickly master all aspects of entrepreneurship, to advise clients as an expert. It's not all about sales, it's also about providing value to your clients.

This position requires a proactive individual with a result-oriented mindset.

Responsibilities

• Manage a portfolio of existing clients in Africa
• Analyze and understand your clients' IT projects in depth: you will be their Odoo sales expert!
• Identify potential future sales: Increase the use of your customers' software by offering them the best package available for Odoo
• Present the new product (new applications, features, and versions) to end users
• Negotiate contract renewals: from monthly subscriptions to multi-year subscriptions

Requirements

• Bachelor or Master Degree in Business
• Strong business knowledge and curiosity
• Genuine interest in software products
• Fluent in English
• Excellent communication skills
• Strong relationship and negotiation skills

We Offer

Full-time Role

A 40-hour work week with one designated work-from-home day per week.

Activities & Wellness

Employee wellbeing matters to us. We organize company-funded sports and wellness activities and provide healthy options like fresh fruit to promote a balanced workplace.

Remuneration

A fixed base salary with quarterly commission opportunities based on sales performance, within a full-time permanent employment structure.

Training

On-boarding and continuous training on the job.

About the Company

For the implementation of Odoo, customers may choose to work directly with Odoo or engage an Odoo Partner.

Direct Services 🔑

• Odoo manages both the commercial relationship and the implementation
• Best fit when client needs are standard and fully covered by Odoo
• Everything handled directly by Odoo teams
• The Odoo Account Manager manages the client relationship and the commercial aspect
• The Odoo Project Manager manages the implementation and training of Odoo for the client

Indirect Services 🤝

• Used when client needs go beyond Odoo’s internal scope, such as:
  • Custom integrations
  • Specific localization (e.g., accounting, payroll) not yet supported by Odoo
• Odoo Partner manages implementation and consultancy
• Odoo manages the commercial relationship with the customers, and the Partner is responsible for the implementation
• Partners offer local project management, as well as custom development when needed