About the Position

Customer Success Manager - Africa (Portuguese Speaker)

Join our amazing team of account managers today. You will take care of our existing customers to enable them to continue their use of our management applications while ensuring high satisfaction.

Apply now!

As an Account Manager, you will represent the long-lasting commercial point of contact of all your customers. You will ensure customer satisfaction as well as the development of their businesses by offering new features and renewing their Odoo contracts. You will be in contact with financial directors, IT directors, and CEOs of small and large companies, and you will revolutionize the way they work.

The business scope of Odoo is so large that you'll never stop learning, and with a bit of creativity, you'll have a solution to most of your clients' pain points. With such a scope, you'll quickly master all aspects of entrepreneurship, to advise clients as an expert. It's not all about sales, it's also about providing value to your clients.

Responsibilities

Manage a portfolio of existing clients in Africa
Analyze and understand your clients' IT projects in depth: you will be their Odoo sales expert!
Identify potential future sales: increase the use of your customers' software by offering them the best package available from Odoo
Present the product (new applications, features) and new versions to end users
Negotiate contract renewals: from monthly subscriptions to multi-year subscriptions

Requirements

Minimum of a Bachelor in a related field
Strong Business knowledge and curiosity
Genuine interest in software products
Fluent in English & Somali
Excellent communication skills
Strong relationship and negotiation skills
Based in Nairobi, Kenya or be a member of the East African Community (EAC)

Nice to Have

Result-oriented and outgoing personality
Previous experience in Sales and Account Management
Knowledge of ERP and SaaS software
Work hard/play hard attitude
Ability to perform in a fast-paced and dynamic environment
Experience working with African countries

What Makes This Job Attractive?

Advisory sales or consultative sales which allows you to use your analytical skills
Sharpening your negotiation skills
Deal with companies of various industries, sizes, and from different countries
Wide scope of management application: CRM, Accounting, Inventory Management, HR, Project Management, etc.
Attractive commission structure

Two Ways We Serve Our Clients

We work with clients in two different service models.

Direct Service

Odoo manages both the commercial relationship and the implementation
Best fit when client needs are standard and fully covered by Odoo
Everything handled directly by Odoo teams

Indirect Service

Used when client needs go beyond Odoo’s internal scope, such as: Custom integrations & Specific localization (e.g. accounting, payroll) not yet supported by Odoo
Odoo Partner manages implementation and consultancy
Odoo keeps full ownership of the commercial relationship

We Offer

Remuneration 💰

A full-time position with attractive benefits and high commissions.
Go global 🌍

Work with clients throughout Africa. Connect with colleagues worldwide. Apply for similar positions in other offices.
Спонсоровані події

After work activities, team buildings, etc...
Personal development

Advanced training, autonomy, evolution, free access to certification exams.
Sport Activities 💪

Play any sport with colleagues, the bill is covered.
Їжте та пийте

Fruit basket, tea, and coffee.

The Odoo Culture

Будуємо компанію, яку любимо.

Who is Your Manager?

Being a team leader at Odoo

The Founder's Story

From 1 to 1700 employees in a few years