Customer Success Manager - Africa (Portuguese Speaker)

About the Position

Customer Success Manager - Africa (Portuguese Speaker)

Sales / Indirect Customer Success

Standard Chartered Head Office, 3rd Floor, Chiromo, 48 Westlands Road, 00100 Nairobi, Kenya

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As a Customer Success Manager, you will represent the long-lasting commercial point of contact for all your customers. Join our amazing team of account managers today. You will take care of our existing customers to enable them to continue their use of our management applications while ensuring high satisfaction.

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Products Users

12,000,000

Company growth:

60% year over year

Team size:

60 people

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Responsibilities

As an Account Manager, you will represent the long-lasting commercial point of contact for all your customers. You will ensure customer satisfaction as well as the development of their businesses by offering new features and renewing their Odoo contracts. You will be in contact with financial directors, IT directors, and CEOs of small and large companies, and you will revolutionize the way they work.

Your responsibilities will be to:

• Manage a portfolio of existing clients in Africa
• Analyze and understand your clients' IT projects in depth: you will be their Odoo sales expert!
• Identify potential future sales: increase the use of your customers' software by offering them the best package available from Odoo
• Present the product (new applications, features) and new versions to end users
• Negotiate contract renewals: from monthly subscriptions to multi-year subscriptions

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Requirements

• Minimum of a Bachelor's degree in a related field
• Strong business knowledge and curiosity
• Genuine interest in software products
• Fluent in English & Somali
• Excellent communication skills
• Strong relationship and negotiation skills
• Based in Nairobi, Kenya or be a member of the East African Community (EAC)

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Nice to Have

• Result-oriented and outgoing personality
• Previous experience in Sales and Account Management
• Knowledge of ERP and SaaS software
• Work hard/play hard attitude
• Ability to perform in a fast-paced and dynamic environment
• Experience working with African countries

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We Offer

• Advisory sales or consultative sales which allows you to use your analytical skills
• Sharpening your negotiation skills
• Deal with companies of various industries, sizes, and from different countries
• Wide scope of management applications: CRM, Accounting, Inventory Management, HR, Project Management, etc.
• Attractive commission structure

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Two Ways We Serve Our Clients

Direct Service

• Odoo manages both the commercial relationship and the implementation
• Best fit when client needs are standard and fully covered by Odoo
• Everything handled directly by Odoo teams

Indirect Service

• Used when client needs go beyond Odoo’s internal scope, such as: Custom integrations & Specific localization (e.g., accounting, payroll) not yet supported by Odoo
• Odoo Partner manages implementation and consultancy
• Odoo keeps full ownership of the commercial relationship

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What we offer?

Remuneration 💰

A full-time position with attractive benefits and high commissions.

Go global 🌍

Work with clients throughout Africa. Connect with colleagues worldwide. Apply for similar positions in other offices.

Sponsored events

After work activities, team buildings, etc...

Personal development

Advanced training, autonomy, evolution, free access to certification exams.

Sport Activities 💪

Play any sport with colleagues, the bill is covered.

Eat and drink

Fruit basket, tea, and coffee.

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The Odoo Culture

Будуємо компанію, яку любимо.

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Who is your manager?

Being a team leader at Odoo

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The Founder's story

From 1 to 1700 employees in a few years

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